Sales Coordinator

Sun Communities•Muskegon, MI

About The Position

The Sales Coordinator handles routine sales office work and administrative responsibilities for the community. The role welcomes guests and prospective and current residents, provides requested community information, supports sales and marketing activities, and performs general office administration. The Sales Coordinator helps maintain home listings and inventory information, supports prospective residents through the application and approval process, and directs sales prospects to the Community/Sales Manager or Sales Supervisor. The position also supports resident relations, maintains records, processes communications and invoices, and assists with move-in incentive requests.

Requirements

High school diploma or GED.
One year of experience as a sales coordinator or in another administrative position.
Strong customer service skills.
Good problem-solving skills.
Excellent verbal and written communication skills.
Professional appearance.
Intermediate to advanced computer proficiency, including Microsoft Office Suite, email, internet, and timely and efficient data entry.
Valid driver's license.

Responsibilities

Greet guests, current residents, and prospective residents and establish rapport.
Provide prospects with appropriate information about the community as requested.
Perform general administrative duties, including answering phones, typing, copying, faxing, and filing.
Assist with preparing marketing materials, including brochures and flyers for homes for sale, community events, and related purposes.
Assist prospective residents by checking the status of Sun Homes inventory.
Review new and pre-owned home listings, show homes to prospective residents, and assist with rental applications at the discretion of the Community/Sales Manager or Sales Supervisor.
Refer sales prospects to the Community/Sales Manager or Sales Supervisor, complete prospect cards, and enter leads into NetSuite in a timely manner.
Coordinate with the Underwriting department to obtain approvals for prospective resident applicants and track approvals and denials.
Review and code invoices and statements for approval by the Community/Sales Manager or Sales Supervisor.
Handle and resolve routine resident and customer questions and inquiries in a timely, professional manner, and refer comments, suggestions, and complex situations to the appropriate manager.
Maintain office supplies and prepare supply orders as needed.
Prepare and print lease agreements, lease addendums, notices to vacate, and other communications as necessary.
Assist with planning and coordinating resident relations events and activities within the community.
Maintain records and files in accordance with the Operations Manual.
Complete new move-in incentive requests for non-Sun Homes deals.
Perform other duties as assigned.

Benefits

Comprehensive medical and prescription coverage with four plan options.
Comprehensive dental and vision plans.
On-site fitness center.
Voluntary health and dependent care reimbursement accounts.
Life, accidental death and dismemberment, and dependent life insurance.
Short- and long-term disability coverage.
401(k) plan with Sun matching contribution.
Employee assistance program.
Identity theft insurance.
Legal assistance plan.
Pet insurance.
Tuition reimbursement program.
Vacation RV site discounts at Sun resorts nationwide.
Team Member Perks & Discounts program.
Up to six weeks of paid parental leave for the birth, adoption, or placement of a child.
Paid time off, including ten holidays, vacation, personal and sick time, bereavement, and pay for jury duty.
Great pay, advancement opportunities, and flexibility.