Travel Industry Sales Coordinator

AccorHotel•Austin, TX

8d•Onsite

About The Position

Fairmont Austin, the largest luxury property in Austin, offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This role is an opportunity to be part of an innovative and passionate hotel team in a fast-growing market. Accor, a worldwide leader, welcomes individuals to find a job and brand that matches their personality, supporting growth and learning to bring purpose to work and explore limitless possibilities. Joining Accor means writing your own story and imagining the future of hospitality together. The company encourages employees to 'Do what you love, care for the world, dare to challenge the status quo!'

Requirements

Previous customer related experience required
Ability to work a flexible schedule, which may include evenings, weekends and holidays
Computer literate in Microsoft Office applications required
Must be able to type 25 words per minute
Strong interpersonal skills, self- motivation, and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Nice To Haves

Previous Property Manager System (Opera) experience preferred

Responsibilities

Respond to corporate, leisure and entertainment client inquiries while consistently delivering the highest level of service
Book and enter room reservations for individuals and small blocks using the Property Management System (Opera)
Update BT sales records in local drives and on ACCOR platforms
Assist with contracts, proposals, promotions, reports, and client events as needed
Update corporate and leisure marketing materials, flyers, and presentations
Run daily arrivals reports and coordinate VIP services
Assist in the management of RESPLUS, FAMOUS AGENTS and ACCOR Hotels programs and promotions as needed
Management of IT and FIT segments, including blackout dates notification
Process no shows and late cancellations
Process Travel Agency commissions and respond to inquiries
Load rate codes on booking channels
Follow department policies, procedures, and service standards
Follow all safety policies
Other duties as assigned