Sales Coordinator

Yotel•Miami, FL

About The Position

Sales Coordinator Position Overview: The Sales Coordinator will work with the Sales Team. They will manage various aspects of filing contracts, assisting with group resumes, building group blocks and transient reservations. They will administer the operational and system processes for coordinating group arrival and departure by entering group bookings and rooming lists into the sales and front desk systems. This position will also assist with guest correspondence, administrative duties such as group and transient billing, as well as reservation assistance. The Sales Coordinator will also be responsible for special projects pertaining to the organization of the property management system and the sales and catering system.

Requirements

Self-motivated, energetic and professionally passionate with excellent customer service
Liaise with vendors and suppliers
Ability to work a flexible schedule
Excellent presentation, communication, organization and computer skill
Microsoft Word, Excel, Outlook, PowerPoint, HTML and Photoshop
Experience with Opera, Delphi, or other PMS/CRM systems is preferred.
Ability to thrive and succeed in a fast-paced environment
Ability to work as a team player
Ability to maintain positive and professional demeanor while working under pressure
Solid computer skills including internet, IM, email, OPERA, SynXis CRS, Microsoft Word & Excel

Nice To Haves

College degree in Hospitality or related field preferred

Responsibilities

Liaise with Sales Team in coordinating contract files.
Make / Change / Cancel reservations.
Process confirmations as needed.
Request booking links from distribution
Verification of the VIP, ETA, billing, arrival and departure dates, room types based upon group resumes prior to the weekly revenue meeting.
Ensure that group blocks, group lists, group billing, and cutoff dates are maintained.
Preblock all group needs for suites or connecting rooms.
Check Daily arrivals to ensure accurate reservations.
Process prepayments and ensure proper routing of 3rd party reservations
Verify travel agency commission invoices
Review cancellation report and charge as needed
Process and track gift certificates
Maintain positive guest relations at all times.
Able to perform job functions with attention to detail, speed, and accuracy.
Able to prioritize and organize work.
Handle mail / correspondence.
Run various reports in opera for managers
Assist with special projects as needed