Sales Coordinator (Central Territory)
Hitachi•Chicago, IL
•Onsite
About The Position
We are an industrial equipment sales and service company serving customers across North, Central, and South America. We are seeking a detail-oriented and proactive Sales Coordinator to support our sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments. This role requires strong organizational skills and a customer-first mindset. The ideal candidate thrives in a fast-paced, business environment and is comfortable managing multiple priorities.
Requirements
- Bachelor’s degree in Business Administration or related field
- 2–5 years of experience in sales coordination, customer service, or administrative support
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Detail oriented with excellent organizational and multitasking skills
- Strong written and verbal communication skills
Nice To Haves
- Experience working with SAP is preferred.
- Salesforce experience a plus.
Responsibilities
- Provide day-to-day administrative and operational support to the Americas sales team
- Prepare and process customer quotations, sales orders, and contracts.
- Track quotations to ensure orders are received and processed.
- Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors
- Track order status and proactively communicate updates to customers and sales representatives
- Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation
- Maintain accurate customer records in CRM and ERP systems
- Assist in resolving customer issues, including shipment discrepancies and billing questions
- Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules
- This position will work cross-functionally with most internal groups of the company, including Sales, Operations, Business, Accounting, Technical Service, and Import/Export Documentation & Compliance
- Prepare export documentation, including commercial invoices, packing lists, and certificates of origin
- Ensure compliance with international trade regulations and company policies
- Maintain organized records of sales transactions and customer communications
- Prepare import/export documentation as needed for international trade
- Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics
- Analyze sales data to identify trends and support strategic decision-making
- Assist in preparing presentations for internal and external stakeholders
Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Exposure to international business operations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
