Sales Coordinator

Lightspeed Commerce, Inc.•Montreal, QC

8d•Hybrid

About The Position

We are seeking a Sales Coordinator to join our Lightspeed Golf team. As part of the Go-to-Market Operations team and working closely with the Business Transformation team, this role supports the day-to-day operations of the Golf business and helps drive key initiatives forward. If you’re an organized, ambitious, and detail-oriented person who enjoys solving operational problems and making an impact in a dynamic, fast-paced, and growing organization, then this could be the position for you.

Requirements

Experience in a fast-paced operations, sales support, customer service, billing, payments, CRM administration (Hubspot preferred), or systems operations role.
Strong attention to detail and a demonstrated ability to maintain accurate customer, deal, and financial data.
Ability to investigate operational issues, understand system and process flows, and identify root causes.
Stellar organizational skills, with the ability to manage multiple priorities, requests, deadlines, and stakeholders simultaneously.
Comfort working across technical and non-technical teams in a changing environment.
A proactive, resourceful, and problem-solving mindset, including the confidence to ask questions and dig deeper when information is incomplete.
Sound judgment when handling confidential customer, financial, and business information.

Nice To Haves

Experience with Salesforce, billing or payment processing, SaaS, or reporting tools is a strong asset.

Responsibilities

Work closely with leadership and cross-functional teams to identify opportunities, improve processes, and support the implementation and adoption of tools that enable Sales and Customer Management teams to operate more efficiently and effectively.
Review closed-won opportunities to ensure compliance with Legal, Finance, Information Systems, and internal GTM requirements, while validating deal data, pricing, products, discounts, billing terms, tax information, and customer details.
Maintain accurate and complete records across Salesforce and other operational systems (primarily Hubspot), including processing CRM corrections, account updates, asset adjustments, account linking, and other data changes.
Support the end-to-end operational flow from deal closure through provisioning, implementation, billing, and ongoing account maintenance.
Support accurate rate adjustments for customers by opening cases and following up once the rates are in, in collaboration with Account Management.
Verify that sold products, add-ons, integrations, and third-party services are provisioned and billed correctly, while auditing account activity to identify potential revenue leakage.
Investigate delayed, missing, or incorrect billing events and coordinate resolution with Billing, Finance, Product, Engineering, and Account Management.
Monitor upsell and new-business deal progression to ensure no opportunity is missed between close, provisioning, implementation, and billing.
Analyze customer friction, churn, and growth trends, and recommend actions.
Answer or route customer billing and payment questions to the appropriate internal team.
Facilitate deal management and account provisioning for reseller and partner-led opportunities, as well as deprovisioning and account-maintenance activities for churned, cancelled, or changed services.
Develop and maintain dashboards, trackers, and reporting to provide visibility into deal timelines, billing status, operational backlogs, exceptions, and team performance.
Build and improve intake forms, request workflows, checklists, and standard operating procedures to reduce manual work and improve operational controls.
Identify bottlenecks and process gaps, then partner with stakeholders to implement scalable improvements.
Support the rollout of new products, integrations, billing processes, and operational tools.
Contribute to special projects and broader GTM initiatives as priorities evolve.