Oxford Suites Rohnert Park - Sales Coordinator
About The Position
Oxford Suites Sonoma County is looking for an energetic and outgoing Sales Coordinator to join their Sales Team. This role involves a mix of sales, events, marketing, prospecting, and client service, focusing on group and event business. The coordinator will handle leads, proposals, contracts, site tours, event support, and client relations. The position also involves growing the Group SMERF market, researching business opportunities, participating in prospecting, and finding new clients. The ideal candidate is energetic, organized, enjoys working with people, is comfortable with outreach and research, has an interest in sales/hospitality/events/marketing, is a team player, and thrives in a busy, adaptable environment. Hospitality or sales experience is a plus, but the right energy, organization, communication skills, and drive are prioritized. This role offers an opportunity to build experience in hotel sales and events within a collaborative team.
Requirements
- Proof of eligibility to work in the United States
- Reliable transportation to and from work
- Ability to work a flexible schedule including evening, weekends and holidays
- Reliable and consistent attendance
- Experience with Microsoft Office products
- Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
- Must be able to list 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
- Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
- While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
- Must be able to climb stairs both inside and outside in a variety of weather conditions
Nice To Haves
- Hospitality or sales experience is a plus
- High School Diploma or GED preferred
- Associate or Bachelor’s degree preferred
- 1 year administrative experience preferred
- Hospitality experience preferred
Responsibilities
- Handle the follow up on corporate accounts, meetings and group bookings including managing contracts, making reservations, and correspondence while adhering to sanitation and cleanliness standards.
- Provide administrative support to the sales team.
- Respond promptly to inquiries from prospective clients, providing information about the hotel’s facilities, services, and rates.
- Assist in preparing sales proposals, and contracts.
- Coordinate sales appointments and meetings with clients.
- Maintain ongoing communication with clients, addressing questions and providing necessary assistance.
- Ensure a high level of customer service by addressing client needs and resolving issues promptly and professionally.
- Track corporate account usages, keep accurate history of group pick-up and adjust room blocks.
- Use sales tracking software to record leads, sales activities, and client information.
- Occasionally make off-site sales calls.
- Proactive prospecting of sales segments to keep pipeline full.
- Occasional assistance at tradeshows and other industry events promoting the hotel.
- Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
- Be knowledgeable about and able to respond to emergency situations.
- Report any maintenance repairs needed immediately to their supervisor or General Manager.
- Assist in planning and coordinating events, meetings, and conferences held at the hotel.
- Create room blocks and reservations for incoming groups or clients.
- Collaborate with Maintenance, Food & beverage, Front Desk and Housekeeping to ensure successful event execution.
- Prepare, review, and distribute function sheets, ensuring changes are up-to-date and payments are secured.
- Post charges for functions and maintain accurate history of group pick-up and room block adjustments.
- Interact with guests and prospects to establish strong rapport, identify issues, and resolve problems.
- Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
- Maintain organized work areas while adhering to sanitation and cleanliness standards.
- Assist hotel front desk staff.
- Adhere to attendance policies and maintain regular availability for scheduled shifts.
- May participate in the drivers program or other hotel-related duties as assigned.
Benefits
- Competitive pay and performance-based incentives
- Medical, dental, and vision coverage
- 401(k) with profit sharing
- Generous paid time off
- Exclusive discounts at our properties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
