Sales Coordinator

Pyramid Global Hospitality•Charlotte Harbor, FL

18h•Onsite

About The Position

The Sales Coordinator role is to perform general office duties to support all members of the Sales Team. This role is responsible for coordinating and synchronizing the needs of the team. Strong organizational skills, detail oriented and effective communication will be critical to the success of this position. and will report to the Executive Director of Sales, Services and Experiences. All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures.

Requirements

Minimum of two (2) years of hotel sales, convention services, catering and/or hotel operations experience
Working knowledge of Microsoft Office
Excellent customer service skills
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Superior problem solving and decision-making skills
Excellent organizational and project management skills, with particular attention to quality and detail
Interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Ability to effectively communicate in English, in both oral and written forms

Nice To Haves

Delphi experience preferred
Previous experience in a luxury resort setting preferred

Responsibilities

Provide high-level support by preparing sales contracts, proposals, and serve as the point of contact for clients
Generating reports, gathering materials, assembling information packets, arranging and coordinating meetings and events
Assist sales team by managing schedules, appointment, and travel arrangements
Filing important documents, organizing the office and communicating relevant information to key stakeholders
Utilizing the sales automation system, DELPHI efficiently and effectively based on department standards
Build impactful relationships with all other departments
Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction
Maintain a positive workspace for all team members where team member engagement levels are high due to everyone feeling valued and enjoy coming to their job
Promote diversity, inclusion, pride, respect, camaraderie and fairness
Foster strong relationships by doing things the right way with integrity, hard work, collaboration and teamwork
Have fiscal responsibility for both the property as well as the departments by consistently looking for ways to refine the business without compromising guest satisfaction
Create ways to further enrich the guest experience by continuously reviewing, offering suggestions on refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles and retention of luxury standards
Proactively seek feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
Perform other functions as needed