Sales Coordinator

Omni Hotels & Resorts•Oklahoma City, OK

About The Position

The Sales Coordinator is responsible for clerical, administrative, and other duties to assist in the smooth operation of the Sales /Catering & Convention Services department. He/she is also responsible for providing attentive, courteous, and efficient service to all guests.

Requirements

Must have working knowledge of Excel, Word, Outlook, Power Point
Required to work flexible schedules, that may include an occasional late evening or weekends
Must be organized and detail oriented
Must present a professional and polished appearance
Must be able to handle multiple tasks at one time

Nice To Haves

Previous hotel, sales/catering, and Delphi FDC experience preferred

Responsibilities

Answers incoming telephone calls from all Sales/Catering lines
Responds to telephone inquiries by determining client’s needs and specifications for referral to designated Sales or Catering Sales Managers
Daily office duties include monitoring of all incoming electronic lead distribution partners to ensure prompt response by managers for all incoming leads.
Manage and maintain data content in FDC for accuracy (Grass Roots Reports)
Processes all incoming correspondence
Assist sales managers with completing expense reports if requested
Ensures that all filing systems are maintained according to spec’s
Gathers and organizes all materials for weekly/monthly reports as directed
Assist managers with VIP amenities, outlet reservations, site alert forms etc.
In the absence of a manager or at the request of, follows through on all customer requests to ensure the customer is satisfied and that the issue or request has been resolved and satisfied.
In charge of all paperwork involved when turning over a group or catering file from tentative and definite (signed agreement, estimate, room blocks, MOP, booking recap, suite request forms)
Responsible for routing weekly P’s and T’s reports for weekly meetings with managers’ updates.
Assists sales team with blocking space in FDC as needed and creating proposals if requested.
Coordinate transportation and room reservations for sales incoming site guests, VIPS or requests by team.
If needed, assist Sales Manager with site visits
Multi-task and prioritizing multiple requests and information; time management and organizational skills are necessary
Detailed knowledge of the hotel meeting space, group dynamics and event details
Property-wide departmental interaction
Knowledge of hotel services and events
Ensure an efficient and professional working environment with open communication
Coordinates and provides office coverage when Catering Coordinator is out of office
Special projects and other duties as assigned by Sales and Catering leaders
In the absence of the sales coordinator/MRC or Catering Coordinator assumes responsibility for completing essential tasks normally completed by that individual.