Sales Coordinator

DRIFTWOOD HOSPITALITY MANAGEMENT • Dallas, TX

20h • Onsite

About The Position

At Sheraton Galleria Dallas, the company prioritizes its team members, offering employee discounts at Marriott, a Quarterly Team Member Celebration, and an Employee of the Quarter Program. They provide complimentary meals and foster a fun, supportive work environment. The workplace culture values connection, recognition, and shared success, with initiatives like free daily lunches for AM and PM shifts, quarterly rallies to celebrate wins, formal employee recognition programs, and monthly family breakfasts. Driftwood Hospitality Management, the parent company, empowers associates to take initiative and contribute to property success with well-defined strategies. The Sales Coordinator role specifically supports the Sales & Events departments, adhering to Company standards and accepting other assigned responsibilities.

Requirements

• High School Diploma required.
• 1-2 years administrative support experience.
• Must be self-directed, motivated and demonstrate intuitive customer service and interpersonal skills.
• Effectively deals with internal and external customers, with high levels of patience, tact, and diplomacy.
• Communicates clearly, concisely, and openly in all interactions.
• Has exceptional attention to detail, organizational, analytical and time management skills.
• Multi-tasks and prioritizes in a fast-paced work environment.
• Exercises sound judgment: evaluates situations and utilizes appropriate and creative resources to solve problems.
• Is technologically savvy, with a working knowledge of Microsoft Office, Delphi, PMS.

Nice To Haves

• Bachelor’s degree preferred.
• Additional hotel front desk experience is preferred.

Responsibilities

• Support the Sales & Catering team administratively including correspondence, preparing reports, and assisting with reservations.
• Provide telephone and message support for the department and respond to inquiries in a timely, clear, and pleasant manner.
• Exercise decision making skills to direct requests both internal and external.
• Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
• Assist the Sales & Catering team with the preparation of contracts, proposals and addendums and track the completion status.
• Act as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absence.
• Take booking inquiry information via phone and prepare proper paperwork.
• Handle reservations for VIP guests and clients.
• Ensure that all arrangements, including upgrades and amenities, are handled properly.
• Coordinate with other departments through verbal and written instructions.
• Block group & meeting space specifications and ensure that accurate information is collected and entered in the reservations system.
• Communicate with all hotel departments as appropriate.
• Ensure prompt attention to time sensitive requests by hotel colleagues.
• Order office supplies and collateral inventory for Sales & Catering Department and Executive Offices.
• Complete additional projects as assigned.
• Assists sales and catering team in the preparation of Banquet Event Orders and internally distributes to departments when necessary.
• Assists front office team, General Manager and sales team with travel agent and corporate reservations.
• Assists sales, catering, and accounting team with scheduling, collecting, and ensuring accurate and on time delivery of group deposits.
• Prepares detailed and quality Group Resumes and internally distributes to all necessary departments to proactively and appropriately convey pertinent group information to team.

Benefits

• Employee discounts at Marriott
• Quarterly Team Member Celebration
• Employee of the Quarter Program
• Complimentary meals (free, freshly prepared lunches daily for AM and PM shift team members)
• Quarterly Rallies
• Employee Recognition programs, shout-outs, and awards
• Monthly Family Breakfasts
• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees