Sales Coordinator

Stonebridge Hospitality Management•Boston, MA

22h•Onsite

About The Position

The purpose of a SALES COORDINATOR is to answer sales office phones when sales staff is not available and respond to all sales inquiries accurately, timely and in a professional manner. This role involves coordinating groups as contracted by the sales manager/DOS, providing follow-up on signed business, determining and coordinating customer needs, and effectively communicating with various departments to ensure client expectations are exceeded. The Sales Coordinator is responsible for maintaining organized sales files, developing strong customer relationships, and assisting sales personnel in achieving sales team goals. A current knowledge of hotel rates, strategies, discounts, and promotions is also required, along with assisting in sales reports.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to interpret and perform basic math functions.
Must be able to work with and understand financial information and data.
Computer knowledge required.
Excellent knowledge of MS Office programs required.

Nice To Haves

Associate demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE Asks for and offers help when needed. Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up.
A high school diploma or general education degree (GED); and/or experience in a hotel or a related field preferred.
At least 2 to 3 years of progressive experience in a hotel or related field preferred.
College course work in a related field helpful.

Responsibilities

Maintaining and updating sales files in Sales Pro.
Coordination of all groups as contracted by the sales manager/DOS.
Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days.
Determine and coordinate all needs of the customer.
Effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the clients expectations.
Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
Maintains file history.
Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Work with sales personnel to achieve required sales team goals.
Have current knowledge of hotel rates, strategies, discounts and promotions.
Assist with completing any required sales reports.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.