Sales Coordinator

Maya Hospitality Group•Gastonia, NC

7d•Onsite

About The Position

Join Maya Hotels and Take the Next Step in Your Career! Are you a driven and results-oriented sales professional with a passion for hospitality? At Maya Hotels, we are seeking a dynamic Sales Coordinator to play a pivotal role in supporting the hotel’s sales team by managing tasks, coordinating bookings, and ensuring seamless execution of group and event sales. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!

Requirements

1-2 + years of experience in a hotel or event venue, particularly in group sales or catering.
Proven ability to build relationships and deliver exceptional client experience.
Effective verbal and written communication skills. Ability to speak professionally, confidently, and persuasively.
Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Products
Detail-Oriented & Organized: Ability to multitask, manage time effectively, and maintain accurate records.
Collaborative mindset with the ability to work effectively with cross-functional teams.
Proactive, self-motivated, negotiation and problem-solving abilities.
Willingness to learn new systems, embrace feedback, and adapt to industry trends.
Ability to sit, stand, and walk for extended periods of time.
Frequent use of hands for typing, writing, and handling office equipment.
Occasionally lifting items up to 20lbs.
Ability to travel for sales, calls, client meetings, and industry events as needed.
Comfortable working in both office and on-site hotel environments.

Nice To Haves

CRMs experience preferred but not required.

Responsibilities

Accurately enter and maintain client information, sales activities, and bookings in Copper (CRM system) to support the Director of Sales in tracking leads, opportunities, and pipelines.
Input and update event details, contracts, and Banquet Event Orders (BEOs) in TripleSeat to ensure seamless communication with catering and operations teams.
Assist in drafting proposals, contracts, and follow-up correspondence for group bookings and events, ensuring alignment with hotel standards and client needs.
Monitor and report on sales leads, bookings, and conversions, providing regular updates to the Director of Sales.
Conduct professional and engaging site tours for prospective clients, showcasing guest rooms, meeting spaces, and amenities to highlight the hotel’s unique offerings.
Tailor tours to client needs (e.g., weddings, corporate meetings, SMERF events), addressing questions and concerns to build confidence in the hotel’s capabilities.
Document tour outcomes in “Copper” and follow up with clients to secure bookings or address additional requests.
Collaborate with the catering team to plan and execute menus, room setups, and event logistics for group bookings, ensuring client specifications are met.
Create and distribute accurate Banquet Event Orders in TripleSeat, ensuring all departments (e.g., kitchen, setup crew) are aligned.
Serve as a point of contact for catering-related inquiries, ensuring timely responses and high customer satisfaction.
Identify and pursue SMERF opportunities (e.g., local community events, religious retreats, educational conferences) through research, outreach, and networking.
Coordinate one-off SMERF bookings, including contract negotiations, room block management, and event execution, ensuring profitability and guest satisfaction.
Foster relationships with SMERF organizers to encourage repeat business and referrals.
Schedule meetings, site tours, and follow-ups for the Director of Sales.
Compile sales reports, including booking pace, revenue forecasts, and event performance, using data from Copper and TripleSeat.
Maintain organized digital and physical records of contracts, proposals, and client communications.
Work with catering, housekeeping, and front desk teams to ensure smooth execution of bookings and events.
Act as a secondary point of contact for clients, addressing inquiries and escalating issues to the Director of Sales as needed.
Assist the sales team during peak periods, including trade shows, sales blitzes, or promotional events.