Sales Coordinator, AllPayer | Remote | NantHealth
About The Position
NantHealth is seeking a highly organized and customer-focused Sales Coordinator to support billing operations, customer retention efforts, and sales initiatives. This role will serve as a key point of contact for customers regarding billing matters, account renewals, cancellations, and retention outreach while also assisting the sales team with lead follow-up, product support, and revenue-generating activities. The ideal candidate is detail-oriented, proactive, comfortable communicating with customers, and capable of balancing administrative responsibilities with customer-facing sales support. This role requires availability between 9am - 5pm Eastern.
Requirements
- Bachelors degree in a related field, or equivalent combination of education and work experience
- 2+ years of experience in customer service, sales support, account coordination, billing, or a related role.
- Strong communication and interpersonal skills.
- Highly organized with strong attention to detail.
- Comfortable handling customer conversations related to billing, cancellations, and retention.
- Ability to multitask and prioritize in a fast-paced environment.
- Sales-oriented mindset with the ability to identify customer needs and opportunities.
Nice To Haves
- Experience with CRM systems, billing platforms, or subscription-based software preferred.
Responsibilities
- Manage and monitor all customer billing activities, including invoicing, payment processing, account updates, and billing issue resolution.
- Review accounts for outstanding balances, failed payments, and billing discrepancies.
- Coordinate with internal teams to ensure accurate account setup, renewals, and subscription management.
- Maintain accurate billing records and customer account documentation.
- Assist customers with billing-related questions in a professional and timely manner.
- Monitor account health and identify billing trends or recurring customer issues.
- Conduct involuntary churn outreach for accounts impacted by failed payments, expired payment methods, or account interruptions.
- Follow up with customers regarding overdue balances and assist with account recovery efforts.
- Conduct voluntary churn outreach to customers who cancel services to gather feedback and identify retention opportunities.
- Document customer feedback, cancellation reasons, and retention outcomes.
- Collaborate with leadership to identify trends impacting customer retention and satisfaction.
- Support customer retention campaigns and renewal initiatives.
- Assist the sales team with customer communication, follow-ups, scheduling, and account coordination.
- Support product sales efforts by identifying upsell or cross-sell opportunities during customer interactions.
- Provide basic product information and guidance to prospective and existing customers.
- Maintain CRM records and ensure accurate customer and sales data.
- Help coordinate proposals, contracts, and onboarding activities.
- Support revenue growth through strong customer relationship management and proactive outreach.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
