Sales Coordinator

Regency Muskego•Muskego, WI

11d•Onsite

About The Position

Under the direction of the Senior Community Relations Manager, this position will help advance the organization's brand, build awareness of Capri Communities and its mission, and help build occupancy throughout the property. This is a highly interactive, hands-on position which will interact with all levels and programs within the community structure, the residents we serve and communities in which we do business.

Requirements

High School Diploma or equivalent required
2-4 years of experience in senior housing industry
Excellent communication and customer service skills with the ability to multi-task in a fast-paced environment.
Proficient with computers, computer applications to include Microsoft Office, Outlook, and typing/keyboard skills.

Nice To Haves

Associate degree in marketing, Communications or Public Relations, or bachelor’s degree preferred.

Responsibilities

Conducting calls to prospective residents and tours of the community to meet sales goals.
Representing the community to referral sources and prospective residents and explaining the benefits of residing at our community.
Utilizing software systems to maintain, and keep current, new, and existing prospect leads.
Maintaining the lead profile with pertinent and applicable demographic information, responsible party information and proper identification of qualified and non-qualified lead status.
Ensuring appropriate and timely next steps are established for every active lead.
Coordinating required forms and documentation to process resident applicant information, financial information, and compilation of resident information file(s).
Assisting incoming residents with all facets of transition and move to the property.
Coordinating the refurbishing, cleaning, and inspection of units prior to move in with the AED or housekeeping staff.
Communicating incoming resident’s special needs or requirements to the nurse manager.
Assisting with the community’s occupancy goals as outlined in the community annual budget.
Supporting the marketing team by assisting with tours, telephone inquiries, hosting functions, and community outreach, as directed by the Community Relations Manager.
Assisting in the sales process with prospects.
Assisting in the production of reports as directed.
Participating in the inquiry response rotation program.
Attending all required training, in-service and staff meetings.
Striving to maintain a safe working environment through the prevention of accidents, the preservation of equipment and the achievement of safe working practices.
Understanding and utilizing communication theory, demographic data, and the psychology of buying services.
Working to know our target market and what motivates them to want to move into our properties.