Sales Coordinator

Choice Hotels International•Bloomington, MN

9d•Onsite

About The Position

Provides the director and managers of sales, catering and marketing with administrative and clerical support including word-processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties. Assists on special projects as needed.

Requirements

High school diploma required
Minimum one - three years hotel experience preferred
Proficient computer skills including Microsoft Office Suite®, Delphi and/or Opera
Strong verbal and written communication skills
Strong mathematical skills
Local market knowledge preferred
Able to collaborate effectively in a team environment
General knowledge of contract laws a plus

Nice To Haves

associate’s degree preferred
General knowledge of contract laws a plus

Responsibilities

Perform routine, administrative duties to key sales and catering team personnel, including but not limited to: Support, distribute and organize all customer and hotel communications including, but not limited to, phone coverage, emails, reporting, solicitation, and voice of customer communication distribution
Producing reports and communications as needed
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
Assists with developing and implementing strategies for achieving group, convention and catering sales goals
Contributes to the Sales and/or Catering Team’s individual and team goals by assisting with the preparation of group, convention, and catering-related business
Supports managers with convention planners, sales account managers and clients on their needs
Assists Sales with prospective customers
Assists on-site client inspections to illustrate available services, and educates customer on meeting and sleeping room set-ups and capabilities
Supports customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction
Ensure all materials used are in accordance with brand standards
Maintains proper flow of information to/from sales and/or team, reviews work file of assigned accounts and managers
Communicates clients' requests via group resumes, BEOs and billing distribution to all departments in an effective and timely manner
Prepares reports as necessary to improve management decision making and critical evaluation of work activities
Manages the Inquiry logs, Group Room Control (GRC) and Group Diary logs
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

Employee discounts on thousands of hotels
Free Parking
Paid Sick Time (MN Earned Sick and Safe Time)
Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
Employer paid Accident insurance and HSA contribution
401(k) Retirement Plan
Employee Assistance Program
Paid Vacation Time
8 Paid Holidays
Paid Bereavement
Paid Floating Holidays