Sales coordinator

KION•Grand Rapids, MI

10d

About The Position

Dematic is seeking an entry-level Sales Coordinator to support the Amazon sales team. This role is designed to introduce a developing associate to Dematic’s processes, commercial tools, customer portfolio, and lifecycle offerings. The Sales Coordinator will strengthen internal sales execution by supporting Account Managers with Salesforce activity, opportunity administration, pricing support, customer follow-up, and workload management. This role acts as a force multiplier for the team, ensuring the backend runs smoothly so Account Managers can focus on customer engagement, responsiveness, and growth. This position is intentionally built with career progression in mind and serves as a natural development path toward a future Regional Account Manager role.

Requirements

Demonstrates curiosity and willingness to learn Dematic’s sales processes, lifecycle offerings, internal tools, and customer engagement model.
Able to manage multiple tasks, maintain accurate records, follow up consistently, and keep opportunities moving without losing the important details.
Communicates clearly with customers and internal stakeholders, asks thoughtful questions, and works effectively across sales, service, parts, pricing, and operations teams.
Helps ensure customer requests are acknowledged, routed, and supported in a timely manner so nothing falls through the cracks.
Shows initiative, professionalism, and a desire to develop into broader sales responsibilities over time.
Entry-level Sales role; prior experience in sales support, customer service, business administration, operations, logistics, manufacturing, or a technical/industrial environment is helpful but not required.
Interest in building a career in sales, account management, customer support, or lifecycle services within an automation or material handling environment.
Proficiency with Microsoft Office Suite required.
Familiarity with CRM platforms such as Salesforce is preferred.

Nice To Haves

Bachelor’s degree (BS/BA) in Business, Sales, Marketing, Engineering, Supply Chain, or a related discipline preferred; equivalent experience or demonstrated aptitude may be considered.

Responsibilities

Open, update, and manage opportunities in Salesforce, ensuring information is accurate, timely, and aligned with internal sales processes.
Provide day-to-day support for Account Managers, including Salesforce administration, Below the Line opportunity support, RSPL coordination, customer follow-up, and general workload balancing.
Assist with order bookings, pricing breakouts, quote preparation, documentation, and internal handoffs to help opportunities move efficiently through the sales process.
Track and follow up on customer leads, internal referrals, and small-scale requests to ensure timely response and proper ownership.
Participate in site visits, gather scope details, research installed systems, and coordinate with internal teams to help define customer needs and next steps.
Take ownership of regional, small-scale, or assigned opportunities as needed to support workload balance and maintain customer responsiveness.