Sales Coordinator Hilton Garden Inn San Marcos
About The Position
The Hotel Sales Coordinator plays a key role in supporting the Sales Department while ensuring seamless execution of group business and events. This position is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced hospitality environment and is comfortable balancing sales, operations, and guest-facing responsibilities. This role requires flexibility, including working a minimum of two Front Desk shifts per week (typically mid-shift) and weekend availability. The Sales Coordinator provides administrative and operational support to the Sales team, manages group bookings from contract through departure, and serves as the on-site contact for events. This individual will also support Front Desk operations to ensure an exceptional guest experience aligned with Hilton brand standards.
Requirements
- Strong organizational skills with exceptional attention to detail
- Ability to multitask and prioritize effectively in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (Excel, Word, Outlook required)
- Flexible schedule with required weekend availability
Nice To Haves
- Delphi or similar sales/catering system experience preferred
- Previous hotel, sales, or Front Desk experience strongly preferred
Responsibilities
- Input and manage group blocks, reservations, and rooming lists in the property management system and Delphi (preferred)
- Prepare and distribute contracts, agreements, and proposals
- Manage group masters, including billing setup, routing, posting, and final reconciliation
- Track group pick-up, cut-off dates, and inventory to maximize occupancy and revenue
- Communicate all group details clearly across departments (Front Desk, Housekeeping, F&B, etc.)
- Maintain accurate and organized records for all group and event business
- Serve as the on-site event contact and supervisor for all meetings and banquet functions
- Oversee execution of Banquet Event Orders (BEOs) to ensure all details are met
- Coordinate with operations teams on setup, service, and breakdown
- Troubleshoot and resolve issues in real time to ensure client satisfaction
- Conduct post-event follow-up as needed
- Work a minimum of two Front Desk shifts per week, including weekends (mid-shift typical)
- Assist with guest check-in/check-out, reservations, and guest inquiries
- Provide exceptional customer service and uphold Hilton brand standards
- Support the Front Desk team during peak periods and high occupancy
- Monitor group performance, including pick-up and pacing reports
- Assist with basic revenue management tasks and inventory control
- Support lead and RFP management, ensuring timely responses
- Prepare reports as needed (sales activity, group status, etc.)
- Utilize Microsoft Office (Excel, Word, Outlook) and hotel systems efficiently
- Act as a liaison between Sales and hotel departments to ensure seamless execution
- Attend and contribute to BEO and operations meetings
- Coordinate VIP arrivals, amenities, and special requests
- Ensure compliance with brand standards, contracts, and internal processes
- Support site tours, client visits, and sales initiatives as needed
- Assist with client communication, follow-up, and relationship building
- Maintain organized digital and physical files
- Perform other duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
