Sales Coordinator, Lead Specialist

Montage Hotels & Resorts • Bluffton, SC

15h • Onsite

About The Position

The Sales Coordinator, Lead Specialist serves as the primary point of contact for incoming sales inquiries and supports the Sales Office through lead qualification, client discovery, account development, and sales support initiatives. This position plays a key role in identifying business opportunities, maintaining client relationships, and supporting revenue generation efforts in alignment with departmental goals and objectives.

Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to establish and achieve goals.
• Ability to identify and assist in the development of accounts.
• Ability to act independently with minimal or no supervision.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word and Excel.
• Math skills, as well as budgetary analysis capabilities required.

Nice To Haves

• Bachelor’s Degree preferred.
• Three to five years of hospitality sales, lead qualification, business development, customer engagement, or related experience preferred.
• Experience with Delphi strongly preferred.

Responsibilities

• Provide excellent customer service for our clients and their guests, third-party and direct bookings.
• Maintain visibility and integrity of our department throughout the resort, promoting mutual cooperation in assuring our clients are delivered the service as promised.
• Develop a trusting and long-term relationship with our accounts.
• Assist in identifying new business opportunities through account research and outbound prospecting efforts.
• Support Sales initiatives across the Sales Office including daily client service, acting as a sales contact and liaison for group lead inquiries and client communication.
• Conduct discovery conversations to better understand client objectives, meeting patterns, decision-making processes, and future business opportunities.
• Qualify in-bound sales opportunities and direct leads to the appropriate sales manager based on established guidelines.
• Maintain accurate lead activity, follow-up notes, and client information within Delphi.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level