Assistant Shift Slots Manager - MGM Springfield
About The Position
The Sales Coordinator II plays a vital role in providing high-level administrative support to Corporate Sales COE Executives and Global Sales Officers. In this position, you will act as a liaison between properties and clients, ensuring exceptional service and support that aligns with the property's core service standards and brand attributes. If you're organized, detail-oriented, and passionate about enhancing the guest experience, this is an exciting opportunity to contribute to our sales efforts and drive success within the organization!
Requirements
- High School Diploma or GED is required; Bachelor's Degree is preferred
- 1+ years of prior relevant experience in guest service is required
- 2+ years of prior administrative experience in hospitality, hotel or sales function is preferred
- 2+ years of prior experience providing administrative support to sales executives and their teams is highly preferred
Responsibilities
- Process reservations, confirmations, cancellations, special handling alerts, and amenities.
- Manage travel advisor requests and liaison with the property operations teams to execute requests, own inbox and distribute to other departments as needed.
- Be a resource on activities, services and amenities within our resort.
- Set up site/FAM tour agendas, coordinate with properties to prepare keys, set up dining and coordinate as needed with clients.
- Manage and maintain schedules, appointments, conference calls, and travel arrangements for Hotel Sales executives.
- Prepare expense reports and maintain files to highly sensitive and confidential information.
- Provide excellent service consistent with the property's core service standards and brand attributes and maintain positive working relationships and partnerships with clients and employees by understanding their expectations and anticipating their needs.
- Assist in responding to customer correspondence and requests as needed, and in Executives absence.
Benefits
- Competitive and comprehensive health benefits as well as wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
