Assistant Security Manager - MGM Springfield

MGM Resorts International-posted 4 days ago

$44,360 - $58,556/Yr

Full-time • Mid Level

Springfield, MA

5,001-10,000 employees

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The Assistant Security Manager plays a crucial role in supervising shift employees, ensuring operational efficiency, and maintaining safety for both guests and staff, all while adhering to company policies and relevant regulations. This position involves performance oversight, shift scheduling, and fostering a secure environment, contributing to the overall effectiveness and compliance of security operations.

Manage security officers, department operations, and support staff, to include interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy and administering discipline and coaching as needed; plan, develop and direct staff, work assignments and station coverage
Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures
Act as a liaison with the appropriate outside agencies during security incidents
Assist management with onsite investigations; coordinate and supervise onsite investigations as deemed necessary
Monitor and support security-related processing
Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern
Respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes

Ability to maintain professionalism and master leadership abilities
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
Has high school diploma or GED
Can work varied shifts, to include weekends and holidays

Perferred knowledge and understanding of resort, casino and/or hospitality investigation
Preferred proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Preferred, has 2+ years of in direct security experience in a high-end resort/casino environment or law enforcement and/or military experience, with previous supervisory experience or in a team leader capacity or prior relevant experience

Healthcare, and 401K benefits
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Free parking
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

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Assistant Security Manager - MGM Springfield

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