Assistant Security Manager - MGM Springfield

MGM Resorts International • Springfield, MA

53d • $44,360 - $58,556

About The Position

The Assistant Security Manager plays a crucial role in supervising shift employees, ensuring operational efficiency, and maintaining safety for both guests and staff, all while adhering to company policies and relevant regulations. This position involves performance oversight, shift scheduling, and fostering a secure environment, contributing to the overall effectiveness and compliance of security operations.

Requirements

• Ability to maintain professionalism and master leadership abilities
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Has high school diploma or GED
• Can work varied shifts, to include weekends and holidays

Nice To Haves

• Perferred knowledge and understanding of resort, casino and/or hospitality investigation
• Preferred proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Preferred, has 2+ years of in direct security experience in a high-end resort/casino environment or law enforcement and/or military experience, with previous supervisory experience or in a team leader capacity or prior relevant experience

Responsibilities

• Manage security officers, department operations, and support staff, to include interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy and administering discipline and coaching as needed; plan, develop and direct staff, work assignments and station coverage
• Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures
• Act as a liaison with the appropriate outside agencies during security incidents
• Assist management with onsite investigations; coordinate and supervise onsite investigations as deemed necessary
• Monitor and support security-related processing
• Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern
• Respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes

Benefits

• Healthcare, and 401K benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees