VP Slots Operations - MGM Grand Detroit
About The Position
The Vice President of Slot Operations provides strategic leadership and direction for the Slots department in partnership with the Gaming Center of Excellence. Accountable for oversight and leadership of all staffing, guest service initiatives and employee engagement, and ownership of all profitability of the property's Slots department. Ensures that all activities and practices adhere to the policies, philosophies and regulations of the state's Gaming Control Board and in accordance with departmental and property policies, practices, and procedures The role leads employee engagement, guest service, and overall performance within Slot Operations while driving financial outcomes, operational efficiency, and casino credit decisions. It partners with property leadership and the Gaming Center of Excellence to develop annual business plans, optimize floor layout, approve policy changes, and manage gaming equipment and supplies. The position oversees all staffing, training, development, performance management, and policy compliance within the division and maintains strong communication with Table Games, Player Development, and Special Events to enhance guest service. It manages machine mix, game configuration, placement, and timely equipment repair to ensure strong operational performance. The leader promotes a culture of teamwork, recognition, diversity, and succession planning while ensuring adherence to company policies and regulations, and drives continuous improvement to boost productivity, reduce costs, and strengthen guest loyalty through the delivery of SHOW and all guests experience initiatives
Requirements
- Bachelor’s degree in business, Hotel Administration, or an equivalent combination of extensive management experience within a gaming resort environment
- 6+ years of leadership experience, demonstrating a strong track record in directing and managing large, diverse teams
- In-depth understanding of slot operations, processes, technology, and regulatory requirements
- Prior experience serving as a VP or Director of Slot Operations in a high-volume, integrated casino resort
- Culture-driven leader who builds high-performing teams, fosters collaboration, and models accountability
- Committed to developing talent, elevating engagement, and creating an environment where team members thrive and deliver exceptional service
Responsibilities
- Provides strategic leadership and direction for the Slots department
- Accountable for oversight and leadership of all staffing, guest service initiatives and employee engagement
- Ownership of all profitability of the property's Slots department
- Ensures adherence to the policies, philosophies and regulations of the state's Gaming Control Board
- Drives financial outcomes, operational efficiency, and casino credit decisions
- Partners with property leadership and the Gaming Center of Excellence to develop annual business plans, optimize floor layout, approve policy changes, and manage gaming equipment and supplies
- Oversees all staffing, training, development, performance management, and policy compliance within the division
- Maintains strong communication with Table Games, Player Development, and Special Events to enhance guest service
- Manages machine mix, game configuration, placement, and timely equipment repair
- Promotes a culture of teamwork, recognition, diversity, and succession planning
- Drives continuous improvement to boost productivity, reduce costs, and strengthen guest loyalty
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
1,001-5,000 employees
