Hotel Operations Manager - MGM Grand Detroit

MGM Resorts • Detroit, MI

11d

About The Position

The primary responsibility of the Hotel Operations Manager is to energize and support the Senior Hotel Manager by providing dynamic direction and inspiring leadership to the Front Desk team! In this role, you will be at the forefront of delivering exceptional service that embodies the MGM brand's commitment to excellence.

Requirements

• Excellent Customer Service and interpersonal skills to deal effectively with guests, management, employees and other outside contacts.
• Able to lead and mentor a team
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
• Effective listening abilities and be able to make strong judgment call.
• knowledge of Microsoft PowerPoint, Outlook, Word and Excel.
• Ability to work varied shifts, including weekends and holidays

Responsibilities

• Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy Center of Excellence
• Assist in leading the implementation of policies, operating procedures, training programs, work schedules, rules and regulations for all front desk operations team
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Free meals in our employee dining room
• Free parking
• Child Care Assistance
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees