Shift Manager - Slots

Casino and•Atlantic City, NJ

About The Position

Why Bally’s? Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT). The Role: The primary responsibility of this position will be to function as a Shift Manager Slot Services and function as the key licensed Slot Shift Manager.

Requirements

Strong interpersonal and communications skills required.
Knowledge of casino rules, regulations, and procedures.
Strong leadership and customer relations skills.

Responsibilities

When functioning as a supervisor, develops and maintains a rapport with slot players and handles escalated customer concerns.
Observes, supervises, and countersigns hand-paid jackpots when required.
Access NJ Family Services Taxpayer data base to scan for any delinquent JP winners.
Coordinates with Security and other related departments to ensure appropriate guest service.
Assists in the development of training programs.
Trains all new employees, retrains existing employees, and evaluates training programs to determine competence levels of employees.
Oversees compliance with all state regulations and accompanying internal controls as applied to the slot operations function including, but not limited to safeguarding funds, reviewing documents for completion and accuracy, and monitoring employees’ activities.
Assists in hiring, scheduling, performance evaluations and all other employee support/related functions. Must be able to lift and/or carry objects weighing up to 40 lbs.
When not functioning as the Supervisor, assists the Manager with recommending proper staffing levels and approving scheduling.
Monitors activities that could affect the efficiencies and effectiveness of the department, including the internal control environment.
Ensures maximum productivity, and a smoothly run operation.
Ensures facilities and equipment are available and functioning.
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Addresses employee performance issues, coaches for improvement, and provides ongoing feedback
Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Takes personal responsibility for creating an atmosphere of luck.
Other duties as assigned.