Sales Coordinator/Guest Service Representative

Northwest x Southern Hospitality • Ashland, OR

5d

About The Position

Plaza Inn and Suites Ashland, managed by Northwest x Southern Hospitality, is hiring a Sales Coordinator/Guest Service Representative (Front Desk Clerk). The role combines administrative sales support with front desk responsibilities. The sales coordinator manages sales records, prepares proposals and reports, coordinates group business and client contracts, and assists with client communications. The position supports accurate documentation, timely follow-up, and coordination between clients and hotel departments.

Front desk duties include supporting guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel services. The employee responds to reservation requests and telephone calls, handles guest requests, compliments, and complaints, and takes appropriate action. The position offers up to 40 hours per week with varied, flexible shifts and days, likely including nights, weekends, holidays, and overtime. A motor vehicle and background check are required.

Requirements

• High school diploma or equivalent.
• Strong organizational, communication, and problem-solving skills.
• Ability to work well in a team environment.
• Ability to work varied and flexible shifts and days, likely including nights, weekends, holidays, and overtime.
• A motor vehicle and background check are required.

Nice To Haves

• Previous hotel, restaurant, or hospitality experience.

Responsibilities

• Manage sales records and prepare proposals and reports.
• Coordinate group business and client contracts.
• Assist with client communications and ensure timely follow-up and accurate documentation.
• Coordinate between clients and hotel departments to support hotel operations.
• Perform front desk duties, including guest check-in and check-out.
• Coordinate hotel services to support guest satisfaction and revenue optimization.
• Respond to guest reservation requests and telephone calls.
• Handle guest requests, compliments, and complaints, taking action as appropriate.

Benefits

• Paid holidays after one year of service.
• Paid time off accruing from day one.
• Sick leave for team members in Alaska, Oregon, and Washington.
• Medical, dental, and vision benefits, typically beginning after 60 days of full-time employment.
• Company-paid life insurance.
• Employee assistance program.
• Retirement planning options such as a 401(k).
• Travel discounts.
• Entertainment discounts.
• Monthly recognition programs.
• Referral bonuses.
• Community volunteer opportunities.
• Social events.
• Professional growth and potential advancement to other NSH properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED