Sales Coordinator & Dispatch - URGENTLY HIRING!!

AtWork•Las Vegas, NV

14h•Onsite

About The Position

The Sales Coordinator & Dispatch supports a company in the gaming and manufacturing industry by combining sales order processing, customer service, parts coordination, and service dispatch. The role requires a highly organized, detail-oriented, and customer-focused professional who can manage multiple priorities, maintain accurate records, resolve customer inquiries, and coordinate with internal departments and external customers in a fast-paced office environment. The position is primarily office-based and involves extended periods of sitting and computer use, with frequent use of computers, telephones, and office equipment. The schedule is 40+ hours per week, and overtime may be required, including occasional evenings, weekends, or holidays as business needs require. The employee must be able to obtain and maintain required gaming licensure.

Requirements

High school diploma or GED required.
Proficiency in Microsoft Office, including Excel, Outlook, and Word.
Strong data entry skills and excellent attention to detail.
Excellent written and verbal communication skills.
Ability to multitask, prioritize responsibilities, and meet deadlines.
Strong problem-solving skills and ability to work independently.
Comfort working in a fast-paced, deadline-driven office environment.
Must be able to obtain and maintain required gaming licensure.

Nice To Haves

Additional education preferred.
2–5 years of order processing, sales support, or related experience preferred.
3+ years of customer service, parts coordination, or technical support experience preferred.
Experience in the gaming, manufacturing, or technical equipment industry is a plus.
Experience using ERP or CRM systems preferred; Pronto experience is a plus.

Responsibilities

Process and enter sales orders accurately into the company’s ERP system.
Review purchase orders, sales documents, and supporting paperwork for accuracy and completeness.
Coordinate order processing with sales, manufacturing, purchasing, accounting, and other departments.
Track order statuses and maintain accurate records throughout the order process.
Process order changes, returns, leases, service agreements, and related documentation.
Prepare and maintain sales reports, order records, and revenue-related documentation.
Verify and obtain approval for orders before releasing them for processing.
Respond professionally to customer inquiries by phone, email, and other communication channels.
Assist customers with product information, parts availability, order statuses, and service requests.
Research and resolve customer concerns while maintaining customer satisfaction.
Provide accurate quotes and process customer parts orders.
Document customer interactions, service requests, and resolutions.
Escalate technical or complex issues to appropriate departments.
Maintain positive relationships with customers, technicians, and internal teams.
Coordinate parts orders, returns, replacements, and inventory inquiries.
Schedule and dispatch service requests to field service technicians.
Monitor open service tickets and ensure timely follow-up and resolution.
Communicate with technicians and customers about service schedules and updates.
Process return merchandise authorizations (RMAs).
Maintain accurate service records and prepare daily reports.
Ensure service requests and orders are completed within established deadlines.