Sales Coordinator, Digital & Network Development

HEALTHSTREAM INC•Nashville, TN

4d•$40,160 - $60,299•Remote

About The Position

The Sales Coordinator, Digital Network Development (DND) will report to the DND Sales Director and will be responsible for supporting the growth of both myClinicalExchange and Clinical Readiness solutions. The core responsibilities include assisting Academic Coordinators at colleges and universities with order forms, basic set-up forms, IT and Security reviews, and determining payment methods so that students can access clinical rotations. This role will also manage the Academic Case Queue, gain insight into the everyday challenges of an Academic Coordinator and serve as a resource for simple questions and basic user tips and training. Additionally, the Sales Coordinator will uncover opportunities to introduce the Clinical Student Edition portfolio and route SQLs to the HigherEd Solution Executive, and identify hospitals outside of the mCE community who would benefit from joining and route those SQLs to the appropriate mCE Solution Executive.

Requirements

Associate degree in business or within a clinical discipline
Salesforce Lightning
Microsoft Office (Excel, PowerPoint, & Word specifically)
Microsoft Outlook & Teams
2-5 years of work experience

Nice To Haves

BS or BA degree desired
Experience with the tasks of an Academic Coordinator
Understanding the various responsibilities of an Academic Coordinator
Effective communication to hold the customer mutually accountable for completing the tasks necessary for students to conduct clinical rotations.
Ability to work in an entrepreneurial culture, contributing to one of HealthStream’s values of continuously improving.
Comfortable working independently in a fast paced, results oriented environment.
Excellent written and oral communication skills
Ability to work in a deadline-conscious, results-driven environment.
Detail oriented.
Excellent organizational and response skills
Analytical and problem-solving skills
Ability to multi-task.
Efficient worker.
Ability to handle stress and maintain excellent customer service.
Ability to lead, own, and drive a project (project management)
Self-starter, high character, accountable
Ability to engage with customers in a professional manner representing HealthStream with a high level of integrity.
Technical aptitude.
Strategic Thinker.
Problem Solver.

Responsibilities

Assist the Academic Coordinators at colleges and universities complete order forms, basic set-up forms, complete IT and Security reviews, and determine payment methods so that students can access clinical rotations.
Manage the Academic Case Queue.
Gain insight into the everyday challenges of an Academic Coordinator and serve as a resource for simple questions and/or basic user tips and training.
Uncover opportunities to introduce the Clinical Student Edition portfolio and route SQLs to the HigherEd Solution Executive.
Uncover the hospitals outside of the mCE community who would benefit from joining the mCE community and route those SQLs to the appropriate mCE Solution Executive.
Adhere to all HealthStream security policies, procedures, and assigned training.
Process order forms for existing academic customers who need to add mCE programs.
Participate in team meetings and huddles.
Work closely with the sales team and the Digital Network Development (DND) Business Development Representative (BDR) to ensure BDR initiatives are on track in coordination with sales, marketing, and product management.
Collaborate with product and marketing to ensure sales needs are being supported, i.e. coordination of webinars, ensuring demo site tools are current and effective, coordinating product update calls with Account Management teams, etc.
Work with product management and marketing to coordinate successful use of our Consensus demo tool.
Perform other duties as assigned by management.