Sales Coordinator (CP) - Winsted or Sauk Rapids

MILLERBERND MANUFACTURING COMPANY LLC•Winsted, MN

4d•$26 - $30•Hybrid

About The Position

We are looking for a Sales Coordinator (CP) to join our Circular Products (CP) Business Unit. The Sales Coordinator (CP) are primarily responsible for the coordination, processing, and communication of order development to customers. They are a part of our Customer Service Team.

Requirements

Candidates will have a high school diploma or equivalent and an Associate’s degree in a business or manufacturing field of discipline, or prior customer service experience in a manufacturing environment.
Proficient knowledge and experience in Microsoft Office applications, particularly Word, Excel, and Outlook
Experience working within a company’s ERP system
Ability to manage multiple tasks and changing priorities
Excellent verbal and written communication skills
Problem analysis and problem-solving abilities
Self-motivated and ability to work in a fast-paced environment
Basic skills in math, including fractions, decimals, and basic algebraic concepts
Ability to effectively work and communicate within a team environment

Nice To Haves

Preference for knowledge and understanding principles of production planning, inventory control, and shipping
Preference for experience in working with independent factory sales representative network

Responsibilities

Manage sales order activities, including validation, entry, status requests, and supporting documentation
Drive resolution to customer changes, concerns or CAREs and other inquiries
Support the sales and customer team to ensure a great customer experience
Conversion of quote to order – Effectively mine, read, interpret, and input data information to the company ERP systems from a wide variety of a customer base
Communicate customer expectations – Clearly and concisely communicate verbally and written information that is accurate and complete with internal and external customers
Respond timely and professionally to our customers by telephone or e-mail to answer inquiries, manage orders, or process change orders
Provide effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of product, company services as well as team members
Participate in the customer complaint process and follow up to ensure customer satisfaction
Build sustainable relationships of trust through open and interactive communication
Maintain a balance between company policy and customer benefit in decision making
Escalate unresolved customer issues to manager for further investigation and resolution
Perform other duties as assigned to meet business needs

Benefits

Medical, Dental & Vision Insurance – Two medical plan options, with company HSA contributions
Health & Flexible Spending Accounts (HSA/FSA) – For medical and dependent care expenses
Life & Disability Insurance – Company-paid basic life, AD&D, and short-/long-term disability
Voluntary Benefits – Including optional life, legal & ID protection, accident & critical illness insurance
401(k) with up to 4% Match – Immediate vesting
Incentive Pay – Performance-based bonus programs depending on your role and shift
Certain roles are eligible for the Performance-based “Freight Train Profit Sharing (FTPS)” Incentive plans
This team incentive plan has a weekly goal and a weekly stretch goal
If goals are achieved, the monthly payout can be up to $1,000 per eligible employee
Accrual Paid Time Off (PTO) and Paid Holidays
Tuition Reimbursement – Up to $5,250/year for job-related education
Employee Assistance Program (EAP) – Free, confidential support services
Onsite Training – Includes leadership, welding, and language courses
Uniform Subsidy – For eligible roles