Retail Sales Control/ Customer Service Desk Manager

Boscov’s•Town of Clifton Park, NY

3d•Onsite

About The Position

Boscov’s is seeking an experienced Sales Control/ Customer Service Desk Manager to join their retail team. This role involves supervising a team of associates to ensure excellent customer service and efficient transaction processing. The ideal candidate will have previous management experience, strong organizational and customer service skills, and a desire for a rewarding management career with a company known for quality and savings.

Requirements

Ability to lead a retail team to actively engage coworkers to provide excellent customer service.
High school diploma or equivalent.
Prior money management and retail, banking, or accounting experience.
Basic accounting skills.
People management skills, ability to lead and develop coworkers.
Excellent written, verbal, and interpersonal communication skills.
Creative problem solving skills.
Ability to learn computer systems, POS register, telxon, and interpret reports.
Available to work varied days and hours as work schedule requires, including evenings and weekends.

Nice To Haves

Bachelor's degree

Responsibilities

Supervise and participate in the accountability and balancing of cash receipts and paperwork.
Investigate and resolve discrepancies.
Order supplies for Customer Service Desk.
Supervise, train, and coordinate Sales Control Office and Customer Service Desk.
Accurately and efficiently complete all transactions and paperwork while adhering to company policies and procedures.