Sales Consultant

Stanton Optical•Vista, CA

17h•Onsite

About The Position

Sales Consultants at Stanton Optical create an easy and memorable experience for patients and customers as they guide them through the sales process and help fulfill eyewear needs. The role is suited to self-motivated individuals with opportunities to influence their earnings and career potential. The position works in a retail optical center and reports to the Brand Manager. The stated annualized wage range is $35,000–$45,000, inclusive of 2% commission on personal sales. Stanton Optical is a full-service retail optical company focused on providing customer service and quality eyewear at affordable prices. Its parent company, Now Optics, has a vision of modernizing the eye care experience for all people, a mission of making eye care easy, and the iCARE values of Integrity, Collaboration, Accountability, Respect, and Empowerment. The role includes greeting customers, understanding their needs, helping them select eyewear, achieving sales goals, and ensuring customer satisfaction. Sales Consultants may perform pre-testing and basic optical lab and repair tasks, while maintaining safety, quality, and brand standards and ensuring orders are accurate and delivered on time. Work hours are determined by business needs.

Requirements

At least 1 year of proven success delivering outstanding customer service while exceeding sales goals in a fast-paced retail environment.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Ability to communicate effectively with a diverse group of people.
High school diploma or equivalent.

Nice To Haves

Optical experience is a plus.
Passion for outstanding customer and patient care.
Schedule flexibility.

Responsibilities

Greet patients and customers as they enter the store, identify their needs, and explain available promotional products and services.
Perform pre-testing as needed.
Help patients and customers choose eyewear that fits their budget and eye care needs.
Attain established sales goals while complying with company and local policies and procedures.
Ensure customers are satisfied; answer questions, minimize dissatisfaction, and provide solutions to resolve issues.
Follow quality-control standards, including OSHA and other safety requirements.
Maintain brand standards, including performing basic housekeeping duties when necessary.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyewear delivery.
Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
Track delivery-time commitments, including Now Service and Ready When Promised, to ensure compliance.
Perform other duties as assigned and required.