Sales Consultant (Area Sales Manager)

Mattamy Homes•Calgary, AB

16d•Onsite

About The Position

The Sales Consultant is the first point of contact for prospective purchasers and plays a critical role in delivering the best homeowner experience. This role is responsible for generating and converting leads, guiding purchasers through the end-to-end sales process, and ensuring all sales documentation and systems are accurately completed in accordance with company policies. The Sales Consultant is both a trusted adviser to homebuyers and a brand ambassador, representing Mattamy with professionalism, integrity, and a customer-obsessed mindset.

Requirements

Minimum 5+ years of proven sales experience, ideally in luxury, premium, or high‑value transactional environments.
Strong understanding of consultative selling and relationship management.
Exceptional interpersonal, communication, and presentation skills.
Strong customer service orientation with the ability to build trust and credibility.
Excellent organizational, time management, and attention-to-detail skills.
Comfortable using CRM systems and Microsoft Office applications.
Self-motivated, results-driven, and able to work independently in a fast-paced environment.
Ability to work flexible hours, including weekends and holidays.

Nice To Haves

A real estate license is not a requirement for this position. Individuals who currently hold a realtor license are encouraged to review applicable licensing requirements, as working in new home construction may affect eligibility to renew or maintain an active license.

Responsibilities

Represent the company as the primary point of contact for all prospective purchasers and homebuyers.
Establish rapport with visitors and leads; educate customers on available homes, communities, features, options, and pricing.
Conduct sales centre and model home tours; review site plans, floor plans, elevations, and available upgrades.
Qualify prospects by understanding needs, lifestyle, budget, and timing; guide customers through the decision-making process.
Deliver an exceptional homebuying experience aligned with company standards and customer satisfaction goals.
Respond promptly, accurately, and professionally to purchaser and homeowner inquiries.
Thoroughly understand and clearly explain the Agreement of Purchase and Sale and all related documentation.
Prepare, review, and enter purchaser information, agreements, amendments, and deposits into the systems.
Maintain accurate and complete purchaser files in accordance with internal policies and audit requirements.
Track all customer interactions, appointments, and activities in the CRM systems.
Conduct purchaser appointments at key milestones throughout the sales process.
Help maintain a professional, welcoming, and organized Sales Centre environment.
Participate in sales launches, special events, and community promotions as required.
Attend regular sales meetings and collaborate with construction, marketing, and customer care teams.
Support Sales Administrators and other sales staff as needed to ensure smooth day-to-day operations.
Stay informed on market conditions, competitor activity, pricing, and product offerings.
Maintain working knowledge of construction stages, mortgage processes, and closing requirements to better educate purchasers.
Comply with all company policies, systems, procedures, and regulatory requirements.
Uphold the highest standards of professionalism, ethics, and brand representation.