Sales Consultant

Havertys•Wesley Chapel, FL

12d•Onsite

About The Position

Havertys is seeking a Retail Furniture Sales Consultant to help customers select furniture by understanding their needs and helping them create a warm, inviting home. The consultant delivers service from initial contact through delivery and beyond, builds customer relationships, recommends products and services, and supports customer satisfaction and store success by meeting established sales goals. The role involves working independently and collaboratively with an Interior Design Consultant through Havertys’ complementary Design program. The position offers paid training, an uncapped commission structure with a guaranteed income feature, and potential annual earnings of $55,000 to $100,000 or more. Havertys reports that Sales Consultants earned an average of $87,000 nationally in 2025. The role uses company-provided tablets and proprietary technology, including Havertys’ customer relationship management system, for client communications and follow-up. The work takes place in beautifully appointed showrooms in a fast-paced, customer-focused environment with a business-professional dress code. Retail hours include nights and weekends; store hours are 10 a.m.–7 p.m. Monday through Saturday and 12 p.m.–6 p.m. Sunday. The position has physical demands that include frequent standing, walking, sitting, handling objects, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling. Employees must occasionally lift or move more than 20 pounds, and varying color recognition is required. Reasonable accommodation may be considered to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma, GED, or equivalent required.
Demonstrated organizational skills and ability to manage multiple customer communications simultaneously.
Excellent verbal and written communication and interpersonal skills, including ability to connect with a diverse group of customers.
Positive and engaging personality, creative flair, and energetic attitude.
Ability to resolve customer objections and ensure satisfaction.
Computer proficiency, including email experience.
Ability to work retail hours, including nights and weekends.
Ability to meet the physical demands of the role, including occasionally lifting or moving more than 20 pounds and varying color recognition.

Nice To Haves

Familiarity with a broad range of furniture styles and products.
Knowledge and use of MS Office software.
Tablet or iPad operating abilities.
Relevant experience.
College education.
One to three years of retail experience, preferably in commissioned sales.
Interior Design experience or background.

Responsibilities

Provide excellent customer service from initial contact through delivery and beyond.
Build relationships with a diverse group of customers, independently and in collaboration with the Interior Design Consultant.
Reinforce customers’ selections and help complete the look of their rooms.
Provide product, service, and financing expertise based on customer needs.
Use company-provided tablets and proprietary technology to communicate with customers.
Enter client information into Havertys’ customer relationship management system and provide professional follow-up.
Maintain knowledge of a broad range of furniture styles and products.
Contribute to store success and customer satisfaction while consistently meeting established sales goals.