Sales Consultant - Canberra

Miele • Vaughan, ON

21d • Onsite

About The Position

Exciting opportunity to join a dynamic and collaborative team and work with premium, globally renowned products and appliances. The ideology of “Immer Besser” (Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare. Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups and in many colours and configurations across all of our MECs in Australia & New Zealand. Located at our beautiful, new Canberra location, this position will be suited to someone who loves working with people, customers and being part of a premium retail brand. This will be a full-time position working 37.5 hours per week. The Centre trades Monday to Sunday.

Requirements

• Experience delivering world class customer service standards with a consultative approach
• Ability to work and succeed in a team environment
• Ability to resolve customer enquiries and potential conflicts in a professional manner
• Can thrive in fast paced, high pressure situations
• Adaptable and ability to think quickly on your feet to provide solutions to customers
• Possess excellent communication skills
• Intermediate knowledge of systems including MS Excel and CRM software
• Desire to continually learn and improve on product knowledge in order to advise our customers
• Availability to work on a rotating roster, between Mon-Sun, during the business hours of 9:00am-5:30pm, and until 9pm on some Fridays.

Responsibilities

• Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales
• Ensure showroom and equipment are clean and in line with Miele display standards
• Support the in house Culinary Team with the coordination of cooking classes
• Continually learn and improve on product knowledge in order to offer best solutions to customers
• Assist with telephone enquires and general administration duties
• Assist with trading nights, product training sessions and showroom events
• Active participation in the customer engagement framework
• Achieve and exceed team based targets & KPIs
• Actively demonstrating and supporting the Miele Values in everyday work

Benefits

• Generous staff discounts on our beautiful & premium products
• Access to Miele’s free annual health checks
• Participation in our great Employee Reward and Recognition Program Miele Moments
• Access to EAP Support Services
• Training, coaching and development from an experienced Centre Manager
• Career development opportunities from a company who supports growing from within
• Opportunity to join a fantastic workplace culture and team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees