Sales Consultant

Stanton Optical•Asheville, NC

19h•Onsite

About The Position

Stanton Optical Sales Consultants create an easy and memorable experience for patients and customers as they move through the store’s sales process and fulfill their eyewear needs. The role is suited to self-motivated people who want to influence their earning and career potential in a fast-paced retail environment. Sales Consultants support the company’s vision of modernizing eye care and its mission of making eye care easy, while upholding its iCARE values: Integrity, Collaboration, Accountability, Respect, and Empowerment. The position involves helping customers choose eyewear that fits their budgets and eye-care needs, meeting sales goals, and supporting accurate, timely order delivery. It also includes basic optical-lab and repair work, maintaining store and lab standards, and following safety and quality-control requirements. Work hours are determined by business needs, so schedule flexibility is required. Stanton Optical is a full-service retail optical provider focused on customer service and quality eyewear at affordable prices. The company describes its work environment as flexible and dynamic, encourages employees to share ideas, and offers opportunities for professional development and promotion. Eligible employees may receive medical, dental, and prescription drug coverage; company-paid life and short-term disability coverage; free eyeglasses; identity theft protection; pet insurance; paid time off that increases with seniority; employee recognition programs; an Employee Assistance Program; and sales commissions and variable compensation. Employees receive two free pairs of eyeglasses each year with no dollar limit, as well as friends-and-family product discounts.

Requirements

At least 1 year of proven success delivering outstanding customer service while exceeding sales goals in a fast-paced retail environment.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Ability to communicate effectively with a diverse group of people.
High school diploma or equivalent.
Passion for outstanding customer and patient care.
Schedule flexibility; work hours are determined by business needs.

Nice To Haves

Optical experience.

Responsibilities

Greet patients and customers entering the store, identify their needs, and provide an easy and memorable experience, including presenting available promotional products and services.
Help patients and customers choose eyewear that fits their budget and eye-care needs.
Troubleshoot and identify problems related to prescriptions.
Resolve customer complaints, de-escalate dissatisfied patients, and provide solutions.
Meet established sales goals while complying with company and local policies and procedures.
Follow quality-control standards, including OSHA and other safety requirements.
Maintain brand standards by performing basic housekeeping as needed.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery and ensure orders are accurate and on time.
Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, incorrect lenses, and other issues.
Track delivery-time commitments, including Now Service and Ready When Promised, to ensure compliance.
Perform other duties as assigned and required.