Sales Consultant

Stanton Optical•Cutler Bay, FL

19h•Onsite

About The Position

Stanton Optical Sales Consultants create an easy and memorable experience for patients and customers as they move through the company’s sales process and select eyewear. The role is suited to self-motivated individuals who want to contribute to sales results and develop their earning and career potential. Sales Consultants work in a fast-paced retail optical environment and support the company’s aim of making eye care easy, accessible, and affordable. The position involves greeting customers, identifying their needs, recommending eyewear that fits their budgets and eye-care needs, and explaining available products and services. Consultants also help resolve customer concerns, meet sales goals, maintain store and lab standards, and perform basic eyewear assembly and repair tasks. Work hours are determined by business needs, and schedule flexibility is required.

Requirements

At least 1 year of proven success delivering outstanding customer service while exceeding sales goals in a fast-paced retail environment.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Ability to communicate effectively with a diverse group of people.
High school diploma or equivalent.
Passion for outstanding customer and patient care.
Schedule flexibility; work hours are determined by business needs.

Nice To Haves

Optical experience.

Responsibilities

Greet patients and customers as they enter the store and identify their needs to provide an easy, memorable experience.
Present promotional products and services available to patients and customers.
Help customers choose eyewear that fits their budget and eye-care needs.
Troubleshoot problems related to prescriptions.
Resolve customer complaints, de-escalate dissatisfied patients, and provide solutions.
Meet established sales goals while following company and local policies and procedures.
Follow quality-control standards, including OSHA and other safety requirements.
Maintain brand standards and perform basic housekeeping duties as needed.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyewear delivery.
Maintain standards in the lab area and notify management about equipment malfunctions, incomplete orders, incorrect lenses, and other issues.
Track delivery commitments, including Now Service and Ready When Promised, to ensure compliance.
Perform other duties as assigned and required.