Sales Consultant

Big O Tires•Nixa, MO

About The Position

Big O Sales Consultants perform customer service and sales duties accurately and in a timely manner, following company programs, policies, and procedures. They educate customers and follow through on maintenance and repair needs. The role also supports store operations, sales goals, merchandise handling, facility upkeep, and employee training. Employees are expected to follow company and position-specific policies and procedures and may be assigned other duties.

Requirements

Must be at least 18 years old.
Ability to learn new concepts and use technical materials.
Ability to consistently operate a computer and other office productivity machinery.
Strong verbal communication skills and sales abilities.
Ability to perform basic mathematical calculations, including arithmetic, averages, percentages, and making change.
Ability to safely operate vehicles with automatic and manual transmissions.
Availability to work holidays, weekends, and after regular business hours as needed.
Ability and willingness to work with hazardous materials and comply with Personal Protection Equipment (PPE) regulations.
Ability to consistently work in outdoor weather conditions.
Vision, hearing, speech, and ability to detect odors.
Ability to remain standing and/or driving in a stationary position for up to nine hours per shift.
Ability to move and position oneself to retrieve products and supplies from shelves, under counters, or inventory stacks weighing up to 75 pounds.
Valid driver's license.
Ability to speak, read, write, and understand English to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements, including successful pre-employment screenings.
Legal authorization to work in the United States of America.

Nice To Haves

High school diploma or GED equivalent.
One year or more of experience in an automotive shop environment.
Ability to work independently and as part of a team.
Ability to work at a fast pace.
Ability to prioritize and plan work activities efficiently.
Ability to manage multiple tasks and projects.
Ability to perform detailed work accurately.

Responsibilities

Monitor the customer service area and welcome waiting customers, providing fast and friendly service.
Handle customer complaints courteously and efficiently in accordance with company policy.
Inspect vehicles and review owner’s manual maintenance requirements to prioritize and promote relevant products and services.
Promote sales by explaining product and service benefits, implementing promotions, and using suggestive selling techniques.
Prepare sales documentation, including warranties and service agreements, and record and register tire sales.
Conduct accurate and efficient sales transactions and notify a supervisor of sales, cash, or operating discrepancies.
Manage ticket average and profitability and assist the store manager in meeting company expectations.
Support store operations, including opening and closing tasks, inventory, sales reporting, processing adjustments, and merchandising.
Clean, maintain, and store tools and equipment properly to protect company assets.
Check in vendors, receive merchandise, and stock shelves.
Clean facilities and maintain the interior and exterior appearance of the store to meet Big O Tires standards.
Safely operate customer vehicles with automatic and manual transmissions, moving them to and from service areas as needed.
Assist with training new employees as needed.
Complete daily Today’s Class Technician training and other required training on time.