Sales Compliance Specialist

Asurion

1d • Remote

About The Position

The Sales Compliance Specialist is a subject matter expert that analyzes sales behavior patterns within call center, in-home, and in-store interactions. This role is responsible for inspecting potential compliance risk and reporting findings to internal leadership. The Specialists review customer interactions and aggregate data to provide actionable insights for various Operations, Support & Product teams.

Requirements

• Ability to handle sensitive data and discussions in a professional and discreet manner
• Strong language comprehension, verbal and written communication skills
• Strong time management skills
• Ability to maintain productivity with minimal direct supervision
• Analytical, problem solving, outside-the-box and solution-oriented thinking
• Technical skills and ability to learn
• Bilingual proficiency is required (English and Spanish)

Nice To Haves

• Bachelor’s Degree or equivalent work experience in a relevant field
• Minimum of 6 months previous experience in compliance, fraud, legal, sales, customer service, quality or related field preferred
• Microsoft Office Suite
• Power BI knowledge (preferred)

Responsibilities

• Help identify and trend fraudulent activity and compliance issues through interaction analysis
• Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets
• Utilize voice analytics software to find specific call types and create custom views that add business value
• Contribute to ad hoc analytics & inspection projects that support business initiatives
• Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models
• Process ad hoc requests as assigned by Compliance leadership for supporting teams/departments
• Clearly and concisely summarize findings though verbal and written communication
• Create visual reports that help create narratives to accompany data
• Demonstrate Core Values and Leadership Principles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree