Sales Compensation Manager

PolyAI

13d•$130,000 - $150,000•Remote

About The Position

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. PolyAI is hiring a Sales Compensation Manager to own the design and administration of incentive plans across our go-to-market organization. This is a highly visible role responsible for ensuring that compensation programs are motivating, competitive, and aligned with company strategy. This is a hands-on role covering all commission-bearing functions: Account Executives, BDRs, Sales Engineers, Marketing, Post-Sales, and more. You’ll manage everything from annual plan design to monthly administration and SPIFF programs, ensuring accuracy, transparency, and trust in the process.

Requirements

5+ years of experience in global sales compensation operations, ideally in a high-growth or enterprise SaaS environment.
Strong track record in designing and administering incentive compensation plans across multiple GTM functions (Sales, SDR, Post-Sales).
Skilled in analytics and financial modeling, with the ability to translate complex data into clear, actionable insights.
Hands-on experience with sales compensation platforms (e.g. CaptivateIQ), and proficiency with Salesforce or other CRMs.
Comfortable operating in a fast-paced, high-growth environment; detail-oriented and process-driven.
Excellent communication skills, able to engage and influence across sales reps, managers, and senior leadership.
Strong sense of ownership and accountability; motivated by both accuracy and impact.

Nice To Haves

You've designed comp plans from scratch for a new GTM motion (channel, multi-product, usage-based, or international expansion)
You've implemented or migrated a comp platform (CaptivateIQ, Everstage, etc.) end-to-end
You're comfortable enough in Salesforce to build your own reports, flows, and validation rules without waiting on an admin
You've worked closely with FP&A on quota capacity modeling and headcount planning
You've owned or co-owned deal desk: structuring non-standard deals, advising on pricing and discount approvals, and shepherding complex commercial terms through review

Responsibilities

Lead the annual sales compensation design process across all commission-bearing roles (AEs, AMs, BDRs, SEs, Marketing, Channel, etc.).
Administer monthly/quarterly comp plans and payouts with accuracy and transparency.
Own SPIFFs and short-term incentive programs, from design to rollout.
Collaborate with Finance, People, and GTM leadership on planning cycles, quota setting, and modeling.
Provide reporting and analytics on attainment, plan effectiveness, and ROI.
Maintain clear compensation policies and documentation (ramp, proration, clawbacks, exceptions, etc.).
Evaluate and improve sales compensation tools and processes to support scale
Partner with Sales leadership and Finance on non-standard deal structuring and commercial policy

Benefits

Participation in the company’s employee share options plan
Comprehensive health coverage for you and your loved ones
Life Insurance
STD and LTD
The opportunity to contribute to the company's 401k plan
Flexible PTO policy + 11 designated company holidays
Annual learning and development allowance
We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
Enhanced parental leave
Company-funded fertility and family-forming programmes
Menopause care programme with Maven
Sabbatical Program: 5-week paid sabbatical available after 5 years of employment