Sales Commission Support Specialist (Hybrid)
About The Position
The Sales Commission Support Specialist will provide exceptional, professional, and efficient support to Sunbelt’s commissioned sales team, sales leaders, and other stakeholders contacting the Commission Support Team. This position will utilize the Sunbelt Promise and apply the concept to internal support by answering questions about commission plans, plan components, processing account assignment updates and other system tasks. The Sales Commission Support Specialist will have a broad understanding of Sunbelt’s commission plans, commission processes and procedures, will be able to communicate information in a clear and supportive way, as well as handle multiple tasks with varying complexity and determine prioritization. This position will use tools and software native to Sunbelt as well as Commercial software including Microsoft Office/Excel/PowerBI, Microsoft Dynamics, SQL, Rentalman/Wynne, Service-Now, Workday and others.
Requirements
- High School diploma or equivalent
- 0 - 3 years industry experience or 1 - 3 years’ experience in a support/administrative role
- Proficiency in Microsoft products, specifically Excel
- Must be a self-starter with the ability to work independently and with limited supervision
Nice To Haves
- Bachelor’s Degree in Finance, Economics or Operations, preferred
Responsibilities
- Provide responsive, exemplary internal support for inquiries submitted phone and email to Commission Support
- Provide clear explanations of commission plan components across Sunbelt’s various commission plans
- Complete tasks including account assignment and maintenance requests, including determining necessary approvals and follow-up activities
- Create new support tickets and assign existing tickets to appropriate teammates for complex issues.
- Work independently to manage workflows, prioritize requests, and escalate requests as needed
- Create and monitor service levels for tickets
- Identify and recommend process improvements
- Additional tasks or projects as assigned
Benefits
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance, as well as flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan - US RRS Plan – CAN
- Paid Parental Leave
- Paid Holidays and Paid Time Off
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
