Sales Cloud Product Owner

EnerSys Delaware Inc. • Muhlenberg Township, PA

13d • Hybrid

About The Position

The Salesforce Sales Cloud Product Owner is responsible for shaping, prioritizing, and driving the Sales Cloud roadmap in partnership with business stakeholders, External Solution Integration teams, and other Product Owners. The role acts as the bridge between business priorities and Salesforce delivery, ensuring that requirements are clearly understood, solutions are practical, and delivered capabilities improve user experience, process consistency, customer engagement, and revenue growth. The Product Owner is expected to understand Sales Cloud functionality well enough to challenge assumptions, support solution design conversations, validate proposed approaches, and ensure delivered work meets the agreed business outcome. The role will also help standardize Salesforce capabilities, governance, and engagement models across lines of business, working with other Product Owners to define common processes, ownership, and strategy.

Requirements

• Bachelor's Degree: Preferably in Business Administration, Information Systems, Computer Science, or a related field.
• Written and verbal English.
• 3-5+ years working with Salesforce Sales Cloud in a Product Owner, Business Analyst, Salesforce Administrator, Consultant, CRM Product Manager, or similar role.
• Experience managing product backlogs, requirements, user stories, acceptance criteria, priorities, and releases.
• Experience working with business stakeholders and technical delivery teams to translate business needs into Salesforce capabilities.
• Strong understanding of sales processes, CRM best practices, and the practical use of Salesforce in a business environment.
• Practical understanding of Salesforce configuration and customization concepts, including objects, fields, page layouts, record types, flows, validation rules, reports, dashboards, and permissions.
• Ability to review delivered functionality, support UAT, validate acceptance criteria, and confirm that solutions meet business requirements.
• Strong communication skills, with the ability to explain priorities, trade-offs, risks, and delivery status to both business and technical audiences.
• Salesforce Certified Platform Administrator
• Salesforce Certified Agentforce Sales Consultant
• Salesforce Platform App Builder or equivalent hands-on configuration experience

Nice To Haves

• Other languages are nice to have.
• Hands-on Salesforce administration or configuration experience.
• Experience working in a global enterprise environment.
• Experience with Salesforce integrations, data management, reporting, dashboards and automation.
• Experience working with third-party Salesforce partners or managed service providers.
• Experience with Agile/Scrum or similar delivery methodologies.
• Experience in a manufacturing, industrial, B2B, field sales, service, or distribution environment.
• Exposure to AI-enabled productivity tools, Salesforce AI capabilities, Agentforce, Einstein, Copilot-style tools, or similar enterprise AI tools.
• Salesforce Certified Platform Administrator II
• Salesforce Certified Business Analyst
• Salesforce Certified Experience Cloud Consultant
• Salesforce AI Associate or relevant Salesforce AI certification
• Salesforce Certified Agentforce Field Service and Operations Consultant
• Salesforce Marketing Cloud or Account Engagement certification.

Responsibilities

• Own the Sales Cloud roadmap and backlog. Define priorities, manage competing demands, write or review user stories and acceptance criteria, and make informed trade-off decisions based on business value, technical complexity, risk, and capacity.
• Partner with administrators, developers, architects, business analysts, and implementation partners to translate business requirements into practical, scalable, and supportable Salesforce solutions. Actively participate in sprint reviews, UAT preparation, testing, and release readiness activities to ensure delivered functionality meets business expectations.
• Build strong relationships across the business, understand operational challenges and priorities, communicate progress clearly, and facilitate alignment between business stakeholders and technical delivery teams.
• Support platform governance, release management, documentation standards, adoption, and continuous improvement initiatives. Stay current with Salesforce capabilities, relevant business processes, and CRM best practices.
• Direct supervisory responsibility for Salesforce administration resources assigned to the Sales Cloud platform, providing day-to-day direction, prioritization, coaching, performance feedback, and development support.
• Manage and coordinate activities performed by external Salesforce Solution Integrators and consulting partners, including defining priorities, reviewing deliverables, ensuring adherence to EnerSys standards and governance processes, validating quality, managing budgets where applicable, and holding partners accountable for successful delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level