Sales/Client Support Representative

Gentell•Lower Makefield Township, PA

13h

About The Position

Gentell, Inc. and its affiliated companies, Wound Care Concepts is a national provider of advanced wound care and ostomy/urology/tracheostomy (OUT) products to the long-term care industry. Garnering a more than 99% customer satisfaction rate, our Total Wound Care Solution is a comprehensive program that improves patient outcomes, controls costs to our partner facilities and reduces nursing time. You would be joining a team dedicated to “making it better” every day. We are seeking an Sales/Client Support Representative to manage order processing, invoicing, customer service, and payables management to large-scale customer accounts. The ideal candidate is a highly motivated and organized individual with a career focus on sales, business and finance who thrives in a fast-paced environment.

Requirements

Good analytical & organizational skills, able to make sound decisions utilizing the data on hand.
Strong verbal and written communication skills, including telephone and email etiquette.
Dedication to customer service and satisfaction. Ability to respond effectively to time-sensitive requests, inquiries, and complaints.
Attention to detail and the ability to prioritize, multi-task, and manage productivity.
Ability to interface effectively with all departments to foster a success-oriented, deadline driven organization.
Ability to gain knowledge of an extensive product line.
Ability to self-teach and problem-solve to address customer questions and needs.
Proficient in MS Office, especially Outlook, Excel, and Word.
Outstanding phone and email etiquette.
Familiarity with accounts receivable software.
High School Graduate or Equivalent
3+ years of experience in customer service, sales support, or finance/accounting

Nice To Haves

Brightree billing and QuickBooks experience is a plus.
Background in pharmaceuticals, DME, or medical supplies a plus.
Fluency in Spanish a plus

Responsibilities

Order intake and processing
Customer interaction by phone, such as answering inquiries on product details, pricing, and availability
Build up new business by pursuing inquiries from potential customers
Order tracking and coordination of invoicing
New customer account setup and management
Payables support and management of collections
Monthly billing cycle management
Inventory monitoring
Ordering of products
Coordination with Production Team on product demand and production schedule
Coordination with Shipping and Receiving Team on fulfillment of orders
Other sales support and administrative duties as assigned