Client Support Representative

Konica Minolta Business Solutions, U.S.A., Inc. • South Burlington, VT

4d

About The Position

The Client Support Representative serves as the first point of contact for clients, delivering responsive, high-quality support across service, supplies, and sales inquiries. This role is responsible for accurately processing requests, coordinating with internal teams, and ensuring a seamless client experience. Success in this role requires strong customer focus, attention to detail, and the ability to effectively prioritize and manage high-volume interactions while maintaining professionalism and composure.

Requirements

• High school diploma or GED required
• 1–3 months of related experience or equivalent combination of education/training
• Strong customer service and interpersonal skills
• Effective verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Responsibilities

• Manage incoming client requests via phone and email, including service, supply orders, and networking support
• Accurately process service repair requests for equipment and network-related issues
• Dispatch service requests to field technicians based on geography and equipment population
• Provide shipment tracking, order updates, and resolution of client inquiries
• Route inquiries to appropriate internal teams to ensure timely resolution
• Process and route incoming sales leads for products and services
• Maintain client records including addresses, account details, and service preferences
• Support accurate billing operations through efficient processing of invoices, credits, and adjustments related to service and toner requests
• Assist with automated supply programs and remote monitoring accounts
• Meet or exceed call handling and response time targets (e.g., 90–95% answer rate)
• Ensure accuracy and quality in all transactions and communications
• Proactively identify service gaps and recommend improvements
• Deliver a consistent, positive client experience across all interactions
• Generate and distribute reports for internal and external stakeholders
• Maintain accurate system updates for service, supply, and account data
• Participate in projects and continuous improvement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED