Sales Center Supervisor

Genuine Parts Company•Muskogee, OK

1d•Onsite

About The Position

Under limited supervision, this role manages Sales Center Customer Service Representatives and similar employees, overseeing their work. The position develops, manages, and delivers support services to the sales force, and is responsible for the day-to-day operations and supervision of a team of sales center customer service representatives. This role is specifically for Market Distribution Center Support Roles.

Requirements

Bachelor's degree and three (3) to five (5) years of related experience or the equivalent combination.
Leadership skills required.
Communication skills required.
Relationship management skills required.
People management skills required.
Analytical skills required.
Mathematic skills required.
Financial acumen required.
Reliability required.
Organization required.
Attention to detail required.

Responsibilities

Plans, directs, supervises, and evaluates work flow.
Provides customer support including order processing, advising customers of product shortages, expected delivery dates, and price changes.
Recognizes and recommends operational improvements.
Responsible for the day-to-day application of organizational policies and procedures.
Manages Virtual inventory for sales office, including the weekly maintenance of inventory levels and cost differences.
Responsible for all Inventory and Expense Pcard purchase activities and reconciliation in expense software.
Coordinates work activities to achieve the volume expected to meet operational requirements.
May make hiring decisions and conduct performance appraisals.
May have responsibility for more than one team.
May approve special price concessions, quotes, bid allowances, or adjustments.
Assists customers and suppliers to resolve order problems.
Manages daily incoming freight at cross docks for deliveries.
Manages DOT compliance.
Monitoring of Daily Management Review (DMR).
Responsible for safety compliance and audit.
Performs other duties as assigned.