Sales Center Representative

Sunstate Equipment Co., LLC•Phoenix, AZ

19h•Onsite

About The Position

Sunstate Equipment Co. is seeking a Sales Center Representative to join their team. This role focuses on customer acquisition, lead qualification, quote and order processing, and supporting marketing campaigns. The representative will handle inbound and outbound calls, educate customers on the company's value proposition and rental processes, manage customer interactions in Salesforce CRM, and identify opportunities for used equipment sales. The position requires continuous development of product and industry knowledge.

Requirements

Superior interpersonal and communication skills.
Strong verbal and written communication in English.
Proficient in Microsoft Office (Outlook, Word, Excel).
Previous outbound call/call center experience is required.
Ability to work independently and in a team-oriented environment.
Strong multitasking ability in a fast-paced setting.
Proactive and goal-driven with a strong customer focus.
Interest in developing a long-term career in a sales role.
Resilience with hunter’s mentality.
Curious, lifetime learner.
Competitive spirit.

Nice To Haves

Bachelors degree preferred.
Bilingual in Spanish is a plus.
Salesforce or other CRM experience preferred.

Responsibilities

Qualify leads and establish new accounts to drive business within the assigned territory.
Provide accurate rental quotes and process rental requests in a timely manner.
Qualify and assign sales opportunities to Sales Center Rep II’s and Outside Sales Reps (OSRs) within the assigned territory.
Assist in marketing campaigns, including sales blitz outreach, outbound calls, intent signal response, and lead qualification.
Manage inbound calls and handle basic inquiries from customers related to equipment availability, rental terms, and services.
Educate customers on the Sunstate value proposition, equipment availability, basic rental terms, and help them navigate the rental process.
Use Salesforce to log interactions, update customer records, and track sales opportunities. Ensure data accuracy and timely updates.
Identify and convert interest in used equipment into sales opportunities, assisting customers with their purchasing needs.
Continuously develop foundational knowledge of products and industry trends to better assist customers and increase sales.