Sales Center Manager

Hormann Career Portal•Phoenix, AZ

4d•Onsite

About The Position

The Sales Center Manager is accountable for driving the profitability of the Sales Center. This role involves delivering exceptional customer service by effectively managing a team of employees. The manager will oversee all operational activities and associated costs of the Sales Center, with a strong emphasis on revenue growth.

Requirements

Ability to manage employees through planning, coordination of work, training, motivation, and ongoing evaluation of success.
Ability to read and understand financial statements to ensure the facility is running profitably.
Ability to manage financial control and reporting functions, including responsibility for profit and loss (P&L).
Ability to assist in developing business opportunities in the assigned territory, supporting the cultivation of long-term customer relationships, and contributing to meeting and exceeding sales goals.
Ability to collaborate with Territory Sales Manager (TSM) to develop and execute territory sales plans and account plans.
Ability to support and assist marketing initiatives.
Ability to contribute to the development of customer strategies that promote business growth, customer retention, satisfaction, and improved relations.
Ability to ensure order processing, invoicing, and credit management are handled according to established procedures.
Ability to use appropriate judgment in upward communication regarding department or employee concerns.
Ability to develop and recommend annual budget requirements for the Sales Center.

Responsibilities

Provide daily direction and communication to employees, including customer service representatives, warehouse workers, and delivery drivers, ensuring efficient and professional service.
Write and administer performance reviews, address work-related problems, and handle disciplinary actions according to company policy.
Ensure employees receive appropriate training and resources to perform their jobs effectively.
Manage employees through planning, coordination of work, training, motivation, and ongoing evaluation of success.
Oversee daily operations of the Sales Center, including accounting practices, inventory control, warehouse, and personnel management.
Utilize established systems and processes to meet customer service requirements and company standards.
Monitor and ensure compliance with established safety policies.
Plan and maintain adequate inventory to support customer orders and service levels.
Read and understand financial statements to ensure the facility is running profitably.
Manage financial control and reporting functions, including responsibility for profit and loss (P&L).
Assist in developing business opportunities in the assigned territory, supporting the cultivation of long-term customer relationships, and contributing to meeting and exceeding sales goals.
Collaborate with Territory Sales Manager (TSM) to develop and execute territory sales plans and account plans.
Support and assist marketing initiatives.
Contribute to the development of customer strategies that promote business growth, customer retention, satisfaction, and improved relations.
Ensure order processing, invoicing, and credit management are handled according to established procedures.
Use appropriate judgment in upward communication regarding department or employee concerns.
Develop and recommend annual budget requirements for the Sales Center.
Carry out additional tasks as assigned.