Sales Center Agent Bilingual Spanish & English

SmartStop Self Storage•Ladera Ranch, CA

4d•Remote

About The Position

SmartStop Self Storage is a diversified real estate company in the self-storage industry, operating in 24 states in the U.S. and three provinces in Canada. SmartStop has been awarded Newsweek’s Best Customer Service among Storage Center companies three years in a row (2021, 2022 & 2023), Top Workplace of Orange County, CA in 2022 and 2023, and Reputation’s 800 Award in 2023. SmartStop is a growing organization with tremendous opportunities available. They offer competitive salaries, bonuses, and benefits in a fully remote position. The company is committed to diversity, equity, and inclusion, fostering an environment of inclusion and seeking contributors from all backgrounds.

Requirements

Bilingual in both Spanish and English is required.
Customer centric.
Sales driven with a can-do attitude.
Good computer skills.
Excellent verbal, phone, and email communication.
Ability to build relationships (both internal and external).
Good problem-solving abilities.
Multi-tasking is a must.
A dedicated, quiet, secure workspace free of distractions.
Excellent internet connectivity.
Ability to work weekends.

Responsibilities

Receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions and taking payments.
Make outbound calls to follow up on inquiries and rental reservations.
Understand customer storage needs and recommend an appropriate storage unit.
Overcome objections to obtain a reservation for a storage unit or rent the unit over the phone.
Work with existing customers by answering questions, taking payments and resolving concerns.
Follow up on rental reservations.
Meet personal/team qualitative and quantitative targets.
Perform duties assigned by Supervisor(s).