Sales & Catering Administrative Assistant

Pacific Palms Resort•La Puente, CA

20d•Onsite

About The Position

To handle all Administrative duties as required by the Sales & Catering Department of the resort. This is a Full-Time position and pays $20.00/hour. Previous administrative experience preferred.

Requirements

Previous administrative experience in the hotel/resort industry preferred
Office administration skills a must
Knowledge of computer systems required such as Microsoft Office (Word, Excel, Powerpoint and Outlook)
Knowledge of Delphi System or similar program preferred
Excellent communication and customer service practices
Adherence to departmental and property standards and procedures

Nice To Haves

Previous administrative experience preferred

Responsibilities

Assist all clients entering the Sales & Catering Administrative Offices
Establish and maintain sales & catering files
Ability to qualify leads and determine the appropriate sales manager.
Able to explain the Conference Center concept
Familiar with all meeting room locations, size and set-up specifications.
Knowledge of all Catering menus.
Able to explain the roles of Catering Manager, Sales Manager, Conference Service Manager and Wedding Coordinator
Knowledge of all Sales & Catering managers daily agendas
Daily distribution of all Banquet Event Orders
Ability to assemble all sales kits and catering menus.
Advanced knowledge of Delphi system to include: Look up accounts, Look up past, future, current events, Printing reports as needed for position, Updating accounts, Creating Banquet Event Orders (BEO’s), Printing Banquet Event Orders and estimate checks, Change LOG
Handle inquiry calls, send appropriate collateral or direct calls to sales management staff as necessary.
Process and record payments for all catering events
Type letters, cover sheets, memorandums, etc.
Answer incoming telephone calls - all Sales-Catering lines.
Responds to telephone inquiries by determining client's needs and specifications for referral to Sales & Catering Managers.
Ensures that all filing systems are maintained according to spec's (Local, Convention and Spin-off).
Maintain inventory of office supplies.
Monitors work load of Assistants and makes adjustments as necessary.
Be familiar with Delphi System to access accounts and reports
Strong attention to detail and ability to multi-task is required
Maintains credit cards
Able to provide directions to the resort
Basic clerical skills to include: 40+wpm typing, ability to create and format business letters, memorandums, reports
Any and all reasonable requests of management