Sales Call Center Agent

AutoNation • Irving, TX

1d • Onsite

About The Position

As an Operations Center – Sales Agent, you'll be the first point of contact for customers shopping for their next vehicle. Your role is to build relationships, answer questions, uncover customer needs, and guide shoppers through the buying journey while scheduling appointments with our dealership sales teams. This is more than a traditional BDC role. Our Sales Agents leverage AI-assisted technology, CRM tools, and modern communication platforms to deliver a best-in-class customer experience while helping customers find the right vehicle.

Requirements

• Customer-focused with a passion for sales
• Competitive and goal-oriented
• Excellent communicators who enjoy building relationships
• Comfortable working in a fast-paced environment
• Organized and detail-oriented
• Coachable and eager to learn
• Motivated by performance-based incentives

Nice To Haves

• Automotive BDC
• Automotive Sales
• Inside Sales
• Call Centers
• Retail Sales
• Customer Service
• Hospitality
• Wireless Sales
• Banking & Financial Services
• Appointment Setting
• Automotive experience is a plus—but not required. We provide comprehensive training through our Operations Academy.

Responsibilities

• Engage customers shopping for a vehicle through internet, phone, and digital inquiries.
• Respond quickly to new leads using phone, text, email, and AI-assisted messaging.
• Build rapport and identify each customer's vehicle needs, budget, and purchase timeline.
• Provide product information and answer customer questions.
• Schedule showroom appointments with dealership sales teams.
• Follow up with customers throughout their shopping journey to increase appointment show rates.
• Accurately document all customer interactions in the CRM.
• Consistently achieve productivity, appointment, and customer experience goals.

Benefits

• Competitive hourly base pay
• Monthly performance incentives
• Top performers have significant earning potential
• Competitive compensation and 401k matching
• Health, dental, and vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed