Sales & Business Manager

Alpin Haus•West Milford, NJ

34d•$110,000 - $150,000•Onsite

About The Position

The Sales & Business Manager will be responsible for the entire sales transaction—from customer engagement, desking and coaching the sales team, through financing, compliance, and final delivery. This eliminates the handoff mentality that often exists between Sales and F&I while increasing accountability for profitability and customer experience. The Sales & Business Manager is responsible for overseeing all sales and finance activities at a single store location. This position leads the sales team, assists RV Sales Associates in closing deals, manages customer financing and protection products, ensures legal compliance, and provides professional leadership to deliver an exceptional customer experience while maximizing dealership profitability.

Requirements

High school diploma required
Minimum 5 years leadership experience in automotive or RV retail
Minimum 3 years sales management experience
Valid driver's license
Weekend work required
Demonstrates a high level of integrity and professionalism.
Strong leadership, coaching, and accountability skills.
Excellent negotiation and closing abilities.
Thorough understanding of RV financing, compliance, and lender programs.
Ability to motivate and develop high-performing sales teams.
Excellent verbal and written communication skills.
Strong customer conflict resolution abilities.
Detail oriented with exceptional organizational skills.
Proficient with dealership software, CRM systems, Microsoft Office, and spreadsheets.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Commitment to delivering an outstanding customer experience.

Nice To Haves

Associate or Bachelor's degree preferred
Finance & Insurance experience preferred

Responsibilities

Lead all retail sales activities and oversee the daily operation of the sales department.
Evaluate customer needs and budgets while assisting RV Sales Associates in selecting the appropriate RV and negotiating customer deals.
Desk deals, structure transactions, and assist in closing customers when necessary.
Offer financing, extended service contracts, GAP, and other protection products while explaining all available options to customers.
Process and secure financing by accurately completing credit applications, lender documentation, legal disclosures, and all required paperwork.
Maintain strong working relationships with lending institutions and manufacturer finance partners.
Ensure every retail customer is presented finance and protection product options.
Maintain compliance with all federal, state, lender, DMV, and dealership regulations governing vehicle sales and financing.
Conduct inspections of customer trades and approve final reconditioning decisions.
Resolve customer concerns promptly while maintaining high customer satisfaction standards.
Conduct daily sales meetings, lead development meetings, and monthly one-on-one coaching sessions with RV Sales Associates.
Train and coach sales staff on selling skills, financing options, product knowledge, CRM usage, and dealership processes.
Implement dealership sales initiatives, promotions, policies, and procedures.
Monitor dealership KPIs including: Closing Ratio, Write-Up Percentage, Finance Penetration, Product Penetration, Gross Profit, Customer Satisfaction, Salesperson Performance
Review deals for profitability, compliance, and accuracy prior to funding.
Coordinate closely with Parts, Service, and Delivery departments to ensure outstanding customer experiences.
Attend off-site shows, manufacturer events, and training programs as requested.
Perform additional duties assigned by the Director of Motorized Sales.
Provide leadership, coaching, scheduling, hiring recommendations, performance evaluations, accountability, and disciplinary recommendations while partnering with department managers to ensure exceptional dealership operations.
Directly supervise RV Sales Associates and Receptionist.