Sales BDC Manager

Toyota of Murfreesboro•Murfreesboro, TN

16d•Onsite

About The Position

Toyota of Murfreesboro is hiring a Sales BDC Manager to work directly with the Internet Sales Director. You'll own two things: auditing inbound sales calls for compliance and accurate CRM logging, and following up with unsold customers in the CRM until they buy or tell us no. Ongoing training is part of the job, and the role is built to grow in knowledge with advancement opportunity as well.

Requirements

Detail-oriented — you notice when a call was logged under the wrong source or a note doesn't match what was said
Strong phone presence and strong written communication for text and email follow-up
Comfortable working in a CRM all day
Organized enough to manage a large follow-up list without letting customers fall through
Available to work Saturdays and some evenings (closed Sundays)
Professional appearance
Must submit to a pre-employment background check and drug screen

Nice To Haves

Prior experience in a BDC, call center, inside sales, or automotive sales role preferred
Experience with CDK, eLeads, and CarWars strongly preferred

Responsibilities

Monitor and audit inbound sales calls for compliance with the store's phone process and customer-handling standards
Verify every inbound call is logged in the CRM with the correct source, customer information, and outcome
Flag missed calls, mishandled calls, and CRM logging errors to the Internet Sales Director with recommended fixes
Work unsold customers in the CRM by phone, text, and email on a set follow-up cadence
Set and confirm appointments for the sales team, and re-engage no-shows
Maintain accurate CRM records on every customer touch so pipeline reporting reflects reality
Participate in ongoing training on phone process, CRM, and Toyota product