Sales BDC Hare Chevrolet

Asbury Automotive•Noblesville, IN

10d•Onsite

About The Position

Hare Chevrolet/Isuzu is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. They are redefining the traditional dealership model through innovative technologies and a commitment to their team members, guests, and partners. The company culture focuses on becoming the Most Guest Centric Automotive Retailer, promoting a fun, supportive, and inclusive environment. As a BDC Sales Agent, you will manage inbound/outbound calls and emails, identify customer needs, provide information on vehicle inventory, research issues, and offer solutions. The role requires effective communication, a positive attitude, and a passion for developing relationships and providing exceptional guest experiences.

Requirements

Excellent customer service skills & motivation to be successful.
Advanced computer & phone skills.
Minimum typing 35-40 words per minute at minimum.
Must be a minimum of eighteen years of age.
Maintain valid Driver's License.
Must be able to pass pre-employment screens (background and drug test).

Nice To Haves

Experience using customer tracking systems to track calls to customers preferred.
Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
Appointment setting experience a plus.
Great communication skills.
Able to multi-task in a fast paced environment.
Various language proficiency is always a plus.
Team player.
Self-starter, manages time and conditions.
Conducts themselves professionally at all times and works well under pressure.
Good interpersonal skills and ability to work successfully in a team environment.
Must have reliable transportation to and from work for all scheduled working hours.

Responsibilities

Manage large amounts of inbound/outbound calls and emails in a timely manner.
Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives.
Contact and communicate with customers to identify automotive needs.
Answer all calls in a prompt, professional and courteous manner.
Use scripts to collect all pertinent customer information and document in the system accordingly.
Enter all appointments into the dealership customer management system.
Adhere to Asbury phone scripts.
Maintain product knowledge certification and articulate thorough knowledge and understanding of products.
Meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages.
Make a high volume amount of calls a day (50+ outbound calls per day and 50+ emails each day).
Document all communication with the customer in the customer management system.
Complete internet lead management work plans on a daily basis.
Follow all dealership processes and procedures, with high frequency of contact with customers.
Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects.
Role play in front of team members during training.
Create and maintain customer relationships.
Arrive on time and be prompt to all shifts. Clock in and out for shifts and all breaks.

Benefits

Weekly pay
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards (select management and front-line team members eligible)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities