Sales BDC Agent Hare Chevrolet

Asbury Automotive • Noblesville, IN

1d

About The Position

Hare Chevrolet/Isuzu is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry!? As a Sales BDC Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for a strong, energetic, people-focused Receptionist who will help us redefine the car-buying experience. Does this sound like you? Apply now! Previous dealership experience preferred Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive can do attitude are top traits rockstar agents exhibit!

Requirements

• Excellent customer service skills & motivation to be successful
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Great communication skills
• Able to multi-task in a fast paced environment
• Team player
• Self-starter, manages time and conditions
• Conducts themselves professionally at all times and works well under pressure
• Good interpersonal skills and ability to work successfully in a team environment
• Must be a minimum of eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)
• Maintain valid Drivers License and MVR within company policy requirements

Nice To Haves

• Previous dealership experience preferred
• Experience using customer tracking systems to track calls to customers preferred
• Appointment setting experience a plus
• Various language proficiency is always a plus

Responsibilities

• All Agents must maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
• Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
• Must be able and willing to make a high volume amount of calls a day
• Contacting and communicating with customers to identify automotive needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management work plans on a daily basis
• Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• All appointments must be entered into the dealership customer management system
• Agents must adhere to Asbury phone scripts
• Must be comfortable role playing in front of team members during training
• Be able to create and maintain customer relationships
• High volume calls, ranging from 50+ outbound calls per day and 50+emails each day
• Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
• Must have reliable transportation to and from work for all scheduled working hours

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock equity grant awards (select management and front-line team member’s eligible!)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks paid pregnancy leave (disability leave) & Up to 1 week paid parental leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Holiday Savings Program with match
• Paid Volunteer Hours
• Digital career path tool to assist with career development
• Continuous training through Asbury University
• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees